Mercedes Galarza

Financial coordination (billing, invoicing and payroll). Managed tenant leases, contract renewals, rent collections, and tenant communications to ensure compliance and satisfaction. Oversaw vendor agreements, certificates of insurance, contracts, and business records to support operational integrity and regulatory compliance. Coordinated employee onboarding, offboarding, E-Verify and background checks. Coordinated office operations, billing, customer service and administrative support. Served as the primary liaison between ownership, employees, tenants, vendors and customers.

Coordinated onboarding process for employees and contract personnel, ensuring completion of new hire documentation and effective orientation. Verified licensure, certifications, registrations, and background checks to ensure compliance with employment eligibility requirements. Administered DHS E-Verify, maintained I-9 records, and updated required information with the Office of the Attorney General. Responded to employee inquiries and resolved routine HR issues, facilitating escalation of complex matters to Human Resources Director. Served as a liaison between employees and management to support effective communication and employee relations. Coordinated issuance of employee identification badges and completed employment verification requests. Provided administrative HR support and assisted with special projects and other duties as assigned.

Supervised warehouse personnel and managed daily operational procedures to ensure efficient workflow and productivity. Coordinated department operations, staffing needs, and workflow processes to support business objectives. Managed employee lifecycle activities, including hiring and terminations, coaching, and performance counseling. Reviewed, audited, and approved weekly employee timecards, made necessary adjustments, and coordinated payroll processing with department management. Served as the primary point of contact for employee concerns, feedback, scheduling needs, and operational coverage. Collaborated with Expeditors Supervisors, Managers, and Directors regarding staffing assignments, operational priorities, and workforce coordination. Supported a positive work environment by fostering communication between employees, management, and operational teams.

Edinburg, Mission and Donna, TX
On-Site Operations Assistant | 08/2018 – 03/2019
On-Site Operations Assistant | 05/2015 – 08/2018
On-Site Branch Assistant | 05/2014 – 05/2015
In-House Branch Assistant | 08/2012 – 05/2014

Promoted through progressive roles supporting staffing operations, human resources administration, employee relations, payroll coordination, and workforce management. Managed client-site operations while serving as a liaison between employees, management, and corporate HR.

Outlined main duties and accomplishments in role.

Supervised warehouse personnel and provided employee coaching, counseling, and performance guidance in coordination with management. Managed employee lifecycle processes, including recruitment, interviewing, hiring, onboarding, and terminations. Coordinated new hire processing, including employment applications, background checks, drug screenings, orientations, and facility tours. Administered employment verification processes, including DHS E-Verify, Form I-9 completion, maintenance, and record retention. Reviewed and verified employee timecards, processed payroll adjustments, and coordinated payroll submissions with department managers. Acted as the primary point of contact for employee concerns, attendance issues, scheduling needs, and workplace inquiries, escalating complex matters to HR leadership. Partnered with HR Directors, On-Site Managers, Supervisors, and client leadership regarding staffing assignments, employee retention, disciplinary actions, and operational priorities. Assisted with employee investigations, counseling sessions, terminations, TWC hearings, and special projects.