Wanda Mumper
Remote Work From Home
Selinsgrove,PA
Summary
Compassionate Caregiver experienced in client advocacy, safety awareness, and interpersonal communication. Implemented individualized care plans while fostering positive relationships with residents and families. Focused on monitoring resident health and safety, advocating for client needs, and developing activities that promote independence and well-being.
Overview
23
23
years of professional experience
Work History
Residential Services Aide
DPW Selinsgrove Center
Selinsgrove, PA
02.1994 - 08.2006
- Implemented individualized care plans to meet the unique needs of residents effectively.
- Monitored resident health and safety, reporting concerns promptly to ensure timely interventions.
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Coordinated recreational activities, fostering social interaction and community engagement among residents.
- Trained new staff on best practices for resident care and operational procedures, enhancing team efficiency.
- Developed and maintained positive relationships with families, providing updates on resident progress and care plans.
- Collaborated with multidisciplinary teams to optimize service delivery and improve resident outcomes.
- Led initiatives for process improvements in daily operations, contributing to a more efficient care environment.
- Assisted residents in achieving greater independence by teaching them essential self-care skills and techniques.
- Advocated on behalf of residents when necessary, working with external agencies to secure additional resources or support services as needed.
- Monitored resident progress closely, promptly reporting any concerns or issues to appropriate healthcare providers or supervisors.
- Supported resident transitions into new living situations by offering emotional support and practical guidance during the adjustment process.
- Exceed expectations in maintaining a high level of professionalism while developing strong relationships with residents, families, and coworkers.
- Maintained a safe and clean living environment by performing routine housekeeping tasks, ensuring compliance with health and safety regulations.
- Enhanced the quality of life for residents through compassionate interactions and personalized support.
- Collaborated with healthcare professionals to develop individualized care plans for residents, addressing their unique needs and preferences.
- Provided crisis intervention when required, diffusing tense situations while prioritizing the safety of all involved parties.
- Participated in ongoing professional development opportunities to stay up-to-date on best practices within the residential services field while continually improving my skills as an aide.
- Supported resident meal preparation by providing guidance on nutritious food choices and accommodating dietary restrictions when necessary.
- Assisted with medication administration under the supervision of licensed healthcare professionals to ensure residents received proper dosages on schedule.
- Promoted positive behaviors among residents through clear communication, active listening, and consistent reinforcement of community rules and expectations.
- Improved resident satisfaction by providing exceptional care and assistance with daily living activities.
- Implemented behavior management strategies as recommended by healthcare professionals to address challenging behaviors among residents effectively.
- Ensured accurate record-keeping with timely documentation of resident interactions, care plans, and incident reports.
- Coordinated transportation services for residents to attend appointments, run errands, or participate in community outings.
- Facilitated communication between residents, family members, and staff to ensure everyone remained informed about any changes in care or living arrangements.
- Contributed to a respectful team environment by collaborating closely with fellow aides, sharing insights gained from hands-on experience while learning from others'' expertise.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Facilitated outreach activities to build community awareness.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored and evaluated impact of social services on community.
- Developed and implemented strategies to enhance quality of social services.
- Developed and implemented programs to engage and empower underserved populations.
Auction Assistant
Brumbach's Auction
Sunbury, PA
03.2002 - 08.2004
- Trained new staff on auction procedures and customer interaction protocols.
- Streamlined bidding process through effective communication with participants.
- Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
- Facilitated smooth payment transactions by efficiently processing invoices and collecting payments from winning bidders.
- Streamlined registration process for attendees, expediting check-in procedures and improving overall experience.
- Enhanced client relationships through regular communication, updates on auction progress, and post-event follow-ups to ensure satisfaction with services provided.
- Increased bidder satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Supported auctioneer with accurate record-keeping, ensuring timely updates on bid amounts and successful bidders.
- Contributed to a safe and secure auction environment by monitoring activities, ensuring adherence to established rules and policies for all attendees.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with the company's brand values
- I helped started in the auction's restaurant as a cashier and worked my way up, eventually cooking, worked the ice cream counter, and helped with clean up. I was also a clerk and a cashier for the auction itself.
Retail Worker
Ames Department Stores
Lewisburg, PA
08.1988 - 02.1994
- Assisted customers with product selection and inquiries to enhance the shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained store appearance by organizing merchandise displays and restocking shelves regularly.
- Collaborated with team members to meet daily sales goals and optimize inventory management.
- Trained new employees on customer service protocols and operational procedures to ensure consistency.
- Implemented improved inventory tracking methods that reduced stock discrepancies and enhanced replenishment processes.
- Led initiatives to streamline checkout processes, reducing wait times and improving customer satisfaction scores.
- Mentored junior staff in effective sales techniques, contributing to overall team performance improvement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges processes smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with a customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Provided exceptional service and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed returns and exchanges processes smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Banquet Server
Brynwood Inn
Lewisburg, PA
11.1992 - 02.1993
- Delivered exceptional dining experiences during large-scale events, ensuring guest satisfaction and service excellence.
- Collaborated with kitchen staff to coordinate timely food service and maintain high-quality standards.
- Managed setup and breakdown of banquet spaces, optimizing workflow efficiency for event readiness.
- Trained new servers in service protocols and best practices, fostering a cohesive team environment.
- Implemented feedback mechanisms to enhance service delivery and address guest needs promptly.
- Oversaw inventory management of dining supplies, ensuring availability for seamless event execution.
- Developed standard operating procedures for banquet service, improving consistency across events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining a polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set-up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Increased overall event success by anticipating guests' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Handled food and beverage orders for up to 10 guests, delivering prompt and friendly service.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Minimized service disruptions, quickly addressing and correcting any setup or service errors.
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
- Fostered positive dining atmosphere, engaging with guests to enhance their event experience.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Enhanced table presentation, arranging settings in alignment with event themes and specifications.
- Increased guest satisfaction, professionally addressing and resolving any service-related issues swiftly.
- Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
- Optimized inventory management, reducing waste by accurately tracking and reporting usage of supplies.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
- Delivered exceptional guest experiences with attentive table service during large-scale events.
- Enhanced event efficiency by setting up banquet halls according to precise event specifications.
- Supported successful execution of themed events, customizing service approach to match event style.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
- Improved service delivery, swiftly adapting setups for special requests or last-minute changes from event planners.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained clean and safe work environment.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Replenished condiments and other supplies at tables and service bars.
- Assessed meal preparation to check creation of special orders and cooking procedures.
Babysitter
The Lyons Family
Milton, PA
08.1986 - 02.1988
- Supervised daily activities and ensured the safety of children in a nurturing environment.
- Supervised daily activities and ensured safety of children in a nurturing environment.
- Maintained communication with parents regarding the children's progress and behavior.
- Maintained communication with parents regarding children's progress and behavior.
- Provided nutritious meals aligned with dietary restrictions while promoting healthy eating habits.
- Implemented effective conflict resolution techniques to manage disputes between children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned the home after activities by picking up toys and straightening up the play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by setting an example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality child care services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended among friends.
- Communicated with parents regarding children's progress and development, and raising any issues.
- Offered emotional support by actively listening to children's concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Administered medications by following strict instructions from parents.
- Supported educational development by assisting with homework and school projects.
- Provided nutritious meals and snacks to support health and well-being.
- Improved children's bedtime routines with consistent schedules and calming activities.
- Coordinated outdoor activities to promote physical health and exploration.
- Implemented reward system for chores and homework, motivating positive behavior.
- Negotiated conflicts between children, teaching resolution skills and empathy.
- Monitored progress in self-care tasks, encouraging independence.
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
- Adapted activities to meet varying needs and interests of children under care.
- Fostered safe and nurturing environment, closely monitoring children's activities.
- Encouraged positive behavior and manners through example and gentle guidance.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Enhanced children's language development with storytelling and reading sessions.
- Facilitated creative play and crafts to stimulate imagination and fine motor skills.
- Monitored children's activities to verify safety and well-being.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behavior in children.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted in potty training and toilet hygiene.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Developed lessons and activities to promote children's physical and emotional development.
Paper Route Carrier
The Milton Standard and The Daily Item
Milton, PA
08.1984 - 05.1986
- Delivered newspapers daily, ensuring timely and accurate distribution to subscribers.
- Managed route logistics, optimizing delivery efficiency across designated areas.
- Maintained customer relationships, addressing inquiries and resolving issues promptly.
- Coordinated with management on route adjustments and customer feedback implementation.
- Trained new carriers on delivery protocols and best practices for efficient service.
- Monitored inventory levels of newspapers, placing orders to prevent shortages.
- Implemented process improvements to reduce delivery times while maintaining quality service.
- Conducted regular route assessments, identifying opportunities for enhanced operational efficiency.
- Improved customer satisfaction by consistently delivering newspapers on time and in good condition.
- Managed time effectively by prioritizing tasks and maintaining an organized work schedule, ensuring the timely completion of all assigned responsibilities.
- Ensured accurate distribution of newspapers by verifying addresses and cross-referencing with subscriber lists.
- Maintained professional relationships with clients through courteous communication and prompt resolution of any issues that arose.
- Demonstrated strong attention to detail while assembling newspaper bundles, ensuring correct insertion of advertisements and supplements as required.
- Collaborated with team members to cover additional routes when needed, ensuring timely newspaper delivery for all subscribers.
- Enhanced route efficiency by regularly updating and optimizing delivery routes according to customer needs.
- Achieved high levels of reliability by consistently showing up on time and prepared for work each day, even during inclement weather or high-traffic periods.
- Upheld company standards for safety and professionalism while on duty, contributing to a positive reputation within the community.
- Responded promptly and professionally to any inquiries from customers, either in person or via telephone calls, resulting in a high level of customer satisfaction.
- Successfully managed inventory of newspapers, inserts, and promotional materials to guarantee availability for daily deliveries.
- Safeguarded company property by properly securing the vehicle and its contents during loading, unloading, and transporting operations.
- Reduced missed deliveries by promptly addressing customer complaints and making necessary adjustments to the delivery process.
- Boosted subscription rates through active promotion of special offers and referral incentives during interactions with customers.
- Assisted in training new hires about proper delivery techniques, company policies, safety measures, resulting in an overall improvement in their initial performance.
- Continuously monitored local weather forecasts to anticipate possible delays or challenges in the delivery process, allowing for proactive adjustments to be made.
- Assembled and bagged newspapers prior to delivery.
- Collected payments from customers for subscriptions and delivery fees.
- Planned daily rounds and determined the the most efficient way to distribute newspapers.
- Distributed papers in various weather conditions during the early morning.
- Delivered newspapers and flyers to about 70 homes daily.
- Advised customers on changes to delivery, cancellation and subscription policies.
- Maintained up-to-date records of delivery routes and customer information.
- Resolved delivery complaints and escalated complex issues to management.
- Updated customers on schedule and delivery changes during holidays.
- Secured papers on delivery vehicles to limit losses and damages.
- Kept delivery vehicles in clean working condition for reliable service.
- Immediately addressed problems with customers to promote speedy resolution.
- Communicated regularly with dispatcher for delivery route details and changes.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered orders to customers to drive full satisfaction.
- Handled customer concerns and issues by answering questions and escalating major problems to the supervisor.
- Identified customers' needs and provided information on appropriate products in an effort to promote cross-selling.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Developed a strong customer base through efficient and reliable service.
- Maintained records of sales and customer information to support accuracy.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Processed payments, made change, and provided receipts.
- Processed customer payments and kept accurate financial records.
- I handled 3 paper routes at once for several years.
Elder Companion
Alverda Croman
Milton, PA
08.1983 - 08.1985
- Provided companionship and emotional support to enhance quality of life for elderly clients.
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed engaging activities tailored to interests, fostering social interaction and mental stimulation.
- Coordinated medical appointments and maintained communication with family members regarding care plans.
- Tracked health conditions and communicated any changes to healthcare professionals.
- Implemented safety measures in the home environment to prevent accidents and ensure well-being.
- Facilitated the maintenance of personal hygiene by assisting clients with bathing, grooming, and dressing when necessary.
- Promoted mental stimulation through intellectual activities like puzzles, games, and reading together.
- Developed trusting relationships with clients by consistently demonstrating patience, respect, and genuine concern for their well-being.
- Assisted with daily activities for improved well-being and independence, such as meal preparation, medication reminders, and light housekeeping.
- Enhanced seniors'' quality of life by providing companionship, engaging in meaningful conversations, and participating in their hobbies.
- Empowered seniors to maintain their independence by offering guidance and support for decision-making regarding daily routines or healthcare choices.
- Monitored seniors'' safety by regularly checking in on them at home or during outings to prevent accidents or injuries.
- Contributed to a positive home atmosphere by exhibiting an upbeat demeanor, sharing stories or jokes, and providing companionship that reduced feelings of isolation for elderly clients.
- Demonstrated cultural sensitivity by respecting clients'' diverse backgrounds and adapting caregiving approaches accordingly.
- Managed errands efficiently like grocery shopping or picking up prescriptions to alleviate stress from families caring for elderly loved ones.
- Ensured a clean living environment for clients by performing routine household tasks such as laundry and tidying up common areas.
- Upheld client privacy by maintaining confidentiality of personal information while adhering to HIPAA regulations within the elder care industry.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in a professional manner.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Education
No Degree - Nursing RN
Pennsylvania College of Technology
Williamsport, PA 05.2001 -
Skills
Personal care assistance
Meal preparation
Patient transportation
Nutritional guidance
First aid proficiency
Safety awareness
Housekeeping
Teamwork and collaboration
Customer service
Client advocacy
Analytical thinking
Interpersonal skills
Timeline
Auction Assistant
Brumbach's Auction
03.2002 - 08.2004
No Degree - Nursing RN
Pennsylvania College of Technology
05.2001 -
Residential Services Aide
DPW Selinsgrove Center
02.1994 - 08.2006
Banquet Server
Brynwood Inn
11.1992 - 02.1993
Retail Worker
Ames Department Stores
08.1988 - 02.1994
Babysitter
The Lyons Family
08.1986 - 02.1988
Paper Route Carrier
The Milton Standard and The Daily Item
08.1984 - 05.1986
Elder Companion
Alverda Croman
08.1983 - 08.1985