Wanda Nicole Davenport
Spring
Summary
Proficient administrative assistant with over 10 years of office/medical office experience. Specializing in problem solving, increasing productivity, and multitasking. Proven efficiency with an ability to quickly learn, and navigate any computer software program, or office filing system. I will make a great asset to the City ambulance company.
Overview
18
18
years of professional experience
Work History
Billing Specialist
SynergenX Health
03.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Office Support Specialist/ Hybrid
At Your Side Home Care Services
12.2023 - 02.2024
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Personal Care Worker
GT Independence Home Healthcare
09.2017 - 10.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
Medical Administrative Assistant
Medical Staffing Network
10.2018 - 05.2020
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Medical Administrative Assistant
Progressive Community Healthcare Center
04.2016 - 10.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
Medical Administrative Assistant/ Patient account service rep.
Aurora Healthcare
10.2012 - 07.2014
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Assistant Teacher
Northcott Headstart
09.2009 - 08.2011
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Sales Associate
Milwaukee Public Museum
07.2007 - 10.2008
- Ticket sales, guest tours, customer service, data entry, front desk assistance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Applied Science - Health Administration
Bryant And Stratton College
Buffalo, NY05-2013
Skills
- Billing systems and software
- Insurance verification
- Administrative support
- Customer service
- Data entry proficiency
- Patient account management
- Multitasking and organization
Timeline
Billing Specialist
SynergenX Health
03.2024 - Current
Office Support Specialist/ Hybrid
At Your Side Home Care Services
12.2023 - 02.2024
Medical Administrative Assistant
Medical Staffing Network
10.2018 - 05.2020
Personal Care Worker
GT Independence Home Healthcare
09.2017 - 10.2023
Medical Administrative Assistant
Progressive Community Healthcare Center
04.2016 - 10.2018
Medical Administrative Assistant/ Patient account service rep.
Aurora Healthcare
10.2012 - 07.2014
Assistant Teacher
Northcott Headstart
09.2009 - 08.2011
Sales Associate
Milwaukee Public Museum
07.2007 - 10.2008
Associate of Applied Science - Health Administration
Bryant And Stratton College
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