Open To Work
WANDA RAMIREZ
Customer Service Representative/Management
Clifton,NJ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
1
1
Certification
2
2
Languages
Work History
QA Analyst/Advisory Manager/T&D/FICO Certified
THE CREDIT PROS
11.2012 - 02.2026
- Facilitated onboarding and ongoing training sessions for customer service representatives, focusing on customer service excellence, report comprehension, and internal database navigation and utilization.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Customer Service Representative/Administrative Assistant
HEAT-TIMER CORP.
01.2001 - 01.2011
- Handled all email correspondence, memorandums, and calendar management.
- Screened telephone calls, faxes, and order requests.
- Trained all customer service representatives on data entry databases.
- Utilized Microsoft Office to enter and track quotations and telemarketing logs.
- Assisted with the general ledger (debits and credits) and billing.
- Created and distributed daily and weekly literature and reports to sales teams (internal and external) and manufacture representatives.
- Processed all warranty service calls and returned material authorizations.
- Controlled major accounts.
- Managed, organized, and overseen all coordination for tradeshow events. (Travel arrangements, hotel reservations, and catering)
Education
PC Skill -
Software Sense Computer Learning Center
01-2000
Skills
Proficient in Spanish
Customer service expertise
Recruitment and onboarding expertise
Skilled in Microsoft Office applications
Quality management
Problem-solving expertise
Mentoring others
Certification
FICO Certified Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
QA Analyst/Advisory Manager/T&D/FICO Certified
THE CREDIT PROS
11.2012 - 02.2026
Customer Service Representative/Administrative Assistant
HEAT-TIMER CORP.
01.2001 - 01.2011
PC Skill -
Software Sense Computer Learning Center