Carolyne Alguera
Gainesville,FL
Summary
Motivated and responsible student with a strong educational background, eager to apply skills and knowledge in the workplace. Aspiring to become a registered nurse specializing in pediatrics and furthering education through a master's degree to become a nurse practitioner. Ultimate goal is to open a pediatric practice, spreading awareness on medical discrimination and improving patient care standards. Possesses excellent technical skills in software and applications, along with the ability to handle challenging tasks and exceptional time management abilities. Customer-oriented Pharmacy Technician with a deep understanding of medical ethics and pharmacology. Skilled in accurately filling prescriptions based on doctor-provided information and dosages to support pharmacists. Committed to providing exceptional customer service by addressing any questions or concerns related to prescribed medications in both Spanish and English. Driven by the desire to give back to the community and show compassion and care to others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Pharmacy
01.2024 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
CVS Pharmacy
08.2023 - 12.2023
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
- Cleaned and maintained equipment or work areas according to prescribed methods
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
- Mixed pharmaceutical preparations according to written prescriptions
Customer Service Associate/Designated Hitter
Walgreens
11.2022 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Educated customers on special pricing opportunities and company offerings
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Maintained customer privacy and protected company operations by keeping information private and confidential
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Interpreted and processed medication orders under supervision of pharmacist
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information
- Promoted from customer service associate to designated hitter, in less than 12-months
- Working both in the store and pharmacy at Walgreens
- Consistently maintained high customer satisfaction ratings
Education
Associate of Science - Nursing
Santa Fe College
Gainesville, FL12-2026
Skills
- Drug Inventory Control
- Pharmacy Operations
- Effective Organization Skills
- Detail-Oriented
- Data Entry
- Customer Service
- Strong Communication Skills
- Problem-Solving Skills
- Consistent Dependability
- Proficient Bilingual Engagement
- Proficient in Spanish
- Insurance billing
- HIPAA regulations
- Effective Team Coordination
- Certified pharmacy technician
- Patient care
Certification
Certified Pharmacy Technician (CPhT)
Accomplishments
- Promoted from customer service associate to designated hitter, in less than 12-months. Working both in the store and pharmacy at Walgreens.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Phi Theta Kappa member
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
01.2024 - Current
Pharmacy Technician
CVS Pharmacy
08.2023 - 12.2023
Customer Service Associate/Designated Hitter
Walgreens
11.2022 - 08.2023
Certified Pharmacy Technician (CPhT)
Associate of Science - Nursing
Santa Fe College
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