Wanda C. Robinson
Moss Point,MS
Summary
Friendly and positive casino team leader bringing 20+ years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Observant operator knowledgeable about gaming regulations and establishment operations. Detail-oriented, thorough and great at managing conflicts. Diligent about monitoring employee work, preventing cheating and protecting profits. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Reservations Agent
Hard Rock Casino
2023.05 - Current
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
Surveillance Operator/Dual Rate Supervisor
Beau Rivage Resort & Casino
2013.05 - Current
- Notified table games leadership of irregularities in play for prompt resolution.
- Maximized operational efficiency and productivity collaborating with all casino departments.
- Prepared incident reports and reported status to direct supervisor.
- Identified and supplied information to supervising personnel about suspected violators.
- Investigated security and safety hazards with active patrols of casino complex.
- Supervised company assets in assigned section following corporate and state gaming rules and policies.
- Monitored integrity of games and players' pools for internal controls.
- Performed accurate and efficient dealing to follow gaming procedures.
- Calculated winnings to verify payment made by dealer.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Performed paperwork required for monetary transactions.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
Surveillance Operator
Margaritaville Casino
2012.05 - 2013.05
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Testified in court as company representative, providing honest information about criminal activity.
- Documented suspicious activity and events thorough detailed reports, submitting timely updates to Director of Surveillance.
Surveillance Operator
Hard Rock Casino
2007.07 - 2012.05
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Testified in court as company representative, providing honest information about criminal activity.
- Documented suspicious activity and events thorough detailed reports, submitting timely updates to Director of Surveillance
Education
No Degree - Undecided
MGCCC
Gautier, MSSkills
- Bet Collections
- Preventive Maintenance
- Business Operations
- Communications Strategies
- Compliance Regulations
- Active Learning
- Card Counting
- Internal Controls
- Procedures Compliance
- Guest Observations
- Team Meetings
- Team Goals
Certification
Timeline
Reservations Agent
Hard Rock Casino
2023.05 - Current
Surveillance Operator/Dual Rate Supervisor
Beau Rivage Resort & Casino
2013.05 - Current
Surveillance Operator
Margaritaville Casino
2012.05 - 2013.05
Surveillance Operator
Hard Rock Casino
2007.07 - 2012.05
No Degree - Undecided
MGCCC
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