Summary
Overview
Work History
Education
Skills
Timeline
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Wanda C. Robinson

Moss Point,MS

Summary

Friendly and positive casino team leader bringing 20+ years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Observant operator knowledgeable about gaming regulations and establishment operations. Detail-oriented, thorough and great at managing conflicts. Diligent about monitoring employee work, preventing cheating and protecting profits. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Reservations Agent

Hard Rock Casino
05.2023 - Current
  • Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
  • Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
  • Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.

Surveillance Operator/Dual Rate Supervisor

Beau Rivage Resort & Casino
05.2013 - Current
  • Notified table games leadership of irregularities in play for prompt resolution.
  • Maximized operational efficiency and productivity collaborating with all casino departments.
  • Prepared incident reports and reported status to direct supervisor.
  • Identified and supplied information to supervising personnel about suspected violators.
  • Investigated security and safety hazards with active patrols of casino complex.
  • Supervised company assets in assigned section following corporate and state gaming rules and policies.
  • Monitored integrity of games and players' pools for internal controls.
  • Performed accurate and efficient dealing to follow gaming procedures.
  • Calculated winnings to verify payment made by dealer.
  • Monitored chips purchases, table inventories and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Performed paperwork required for monetary transactions.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.

Surveillance Operator

Margaritaville Casino
05.2012 - 05.2013
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Testified in court as company representative, providing honest information about criminal activity.
  • Documented suspicious activity and events thorough detailed reports, submitting timely updates to Director of Surveillance.

Surveillance Operator

Hard Rock Casino
07.2007 - 05.2012
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Testified in court as company representative, providing honest information about criminal activity.
  • Documented suspicious activity and events thorough detailed reports, submitting timely updates to Director of Surveillance

Education

No Degree - Undecided

MGCCC
Gautier, MS

Skills

  • Bet Collections
  • Preventive Maintenance
  • Business Operations
  • Communications Strategies
  • Compliance Regulations
  • Active Learning
  • Card Counting
  • Internal Controls
  • Procedures Compliance
  • Guest Observations
  • Team Meetings
  • Team Goals

Timeline

Reservations Agent

Hard Rock Casino
05.2023 - Current

Surveillance Operator/Dual Rate Supervisor

Beau Rivage Resort & Casino
05.2013 - Current

Surveillance Operator

Margaritaville Casino
05.2012 - 05.2013

Surveillance Operator

Hard Rock Casino
07.2007 - 05.2012

No Degree - Undecided

MGCCC

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Wanda C. Robinson