Wanda Rodriguez
Biloxi,MS
Summary
Proven track record in enhancing customer experiences and streamlining office operations, demonstrated during my tenure at R Wiring Solutions. Excelled in customer service and office administration, significantly improving communication processes. Skilled in database entry and verbal communication, I consistently exceeded sales targets at Tommy Hilfiger by fostering client loyalty and team collaboration.
Overview
16
16
years of professional experience
Work History
Secretary
R Wiring Solutions
Biloxi, MS
01.2018 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Salesperson
Tommy Hilfiger
Miami Fl
08.2011 - 12.2018
- Monitored service after sale and implemented quick and effective problem resolutions.
- Implemented effective sales strategies to maximize revenue generation.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Steak and Shake
Waitress /Restaurant
Miami Fl
08.2008 - 07.2011
- Contributed to the overall store atmosphere by maintaining a positive attitude and engaging with customers in a friendly manner.
- Adhered to strict food handling guidelines, minimizing the risk of cross-contamination or potential allergen exposure for customers with dietary restrictions.
- Processed sales transactions for cash, debit, and credit purchases.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Managed cash register transactions accurately while providing friendly service during busy periods of operation.
Education
High School Diploma - General Studies
Miami Jackson Senior Highschool
Miami, FL06.1990
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Scheduling
- Office equipment operation
- Employee communications
- Database entry
- Clerical support
- Administrative support
- Scheduling and calendar management
- Customer and client relations
- Customer relations and communications
- Data entry
- Phone reception
- Phone etiquette
- Keyboarding skills
Languages
English/Spanish
Native or Bilingual
Timeline
Secretary
R Wiring Solutions
01.2018 - Current
Salesperson
Tommy Hilfiger
08.2011 - 12.2018
Steak and Shake
Waitress /Restaurant
08.2008 - 07.2011
High School Diploma - General Studies
Miami Jackson Senior Highschool