Skilled in patient-focused care and building meaningful patient relationships, demonstrating exceptional bedside manner and empathy. Achieves operational excellence by leveraging quick problem-solving abilities and effective communication.
Healthcare professional with strong experience in patient care and support. Skilled in assisting with daily living activities, maintaining patient comfort, and ensuring adherence to care plans. Known for excellent teamwork, adaptability, and delivering reliable results. Compassionate, patient-focused, and adept at fostering positive environment.
Overview
38
38
years of professional experience
Work History
Banquet Manager
South Shore Country Club
Staten Island, NY
02.1990 - 09.2011
Delegated tasks to staff members to maximize production under tight deadlines.
Enhanced banquet operations by streamlining communication between kitchen and service staff.
Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Directed and managed banquet functions for 500-person event.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Coordinated with vendors to provide seamless event experiences, from setup to teardown.
Interpreted instructions to schedule and set up events to client specifications.
Followed safety procedures and incorporated safety equipment to reduce injury and loss.
Supervised and mentored kitchen and serving staff.
Office and Banquet Manager
Beachcomber
Staten Island, NY
04.1977 - 05.1990
Delegated tasks to staff members to maximize production under tight deadlines.
Enhanced banquet operations by streamlining communication between kitchen and service staff.
Directed and managed banquet functions for 500-person event.
Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Coordinated with vendors to provide seamless event experiences, from setup to teardown.
Conducted post-event evaluations to assess performance and identify areas for improvement.
Interpreted instructions to schedule and set up events to client specifications.
Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
Organized banquet storage and surrounding areas to facilitate access to products and materials.
Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
Managed budgets for multiple banquets, ensuring cost-effective allocation of resources.
Health Care Assistant
Richmond Homes Needs/Stella Orton
Staten Island, NY
01.1974 - 03.1980
Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
Lifted patients using appropriate equipment in accordance with moving and handling policy.
Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
Observed patient skin conditions and reported findings to registered nurse.
Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
Maintained clean environment with due consideration to health and safety issues and infection control policy.
Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Supported nursing staff with care of incontinent patients and promotion of continence care.
Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
Education
Bachelor of Science - Psychology Major, Child Care Minor
College of Staten Island
Staten Island, NY
05-1980
Skills
Patient-focused care
Dementia Care
Supporting personal needs
Personal Hygiene Assistance
Bedside manner
Patient relationship building
Geriatric Care
Companionship and emotional support
Transporting patients
Observing responses
Preparing meals
Medical Coding
Patient bathing
Wound care specialist
Transport patients
Bed preparation
Helping with medication
Ambulatory assistance
Monitoring fluids
Patient comfort
Monitor vitals
Timeline
Banquet Manager
South Shore Country Club
02.1990 - 09.2011
Office and Banquet Manager
Beachcomber
04.1977 - 05.1990
Health Care Assistant
Richmond Homes Needs/Stella Orton
01.1974 - 03.1980
Bachelor of Science - Psychology Major, Child Care Minor
College of Staten Island
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