- I enjoy helping others and giving back to the community
- Growing herbs, vegetables, or fruits in home gardens
- Passionate about balancing physical health with mental and emotional wellness
- Volunteer Work
- Regularly practice mindfulness and meditation for overall wellness
- Personal Development and Self-Improvement
Wanda Shambo
Hudson Falls,NY
Summary
Results-driven professional with a strong background in supporting operational workflows and enhancing team productivity. Demonstrated success in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adept at adapting to dynamic environments. Possesses strong communication and problem-solving abilities to effectively navigate challenges and drive success.
Overview
20
20
years of professional experience
Work History
Bank Secrecy Act Senior Specialist
Arrow Bank (formerly Glens Falls National Bank)
Glens Falls, New York
11.2024 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported department leadership in implementing new policies, procedures and controls.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Research reports and customer account records for suspicious activity,
- Review Currency Transaction Reports and other appropriate compliance reports, document and discuss concerns and/or discrepancies with management.
- Review OFAC searchers performed by branches and department staff on a daily basis and perform biweekly FinCEN 314a searches effectively
- Provide training, support and guidance as appropriate to co-workers
Bank Secrecy Act Associate
Glens Falls National Bank & Trust Co
Glens Falls, New York
08.2022 - 11.2024
- Provide training, support and guidance to co-workers
- Enhanced team productivity by streamlining communication and implementing efficient tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Improved team collaboration by initiating regular coordination meetings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintain in-depth knowledge of 4 different systems and software used by BSA., research reports and customer account records
- Assist with Alert workload and the monitoring for suspicious activity, structuring or money laundering schemes
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
BSA/AML Administrative Specialist
Glens Falls National Bank & Trust Co
Glens Falls, New York
08.2013 - 08.2022
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Research reports and customer account records for suspicious activity, assist with the preparation of Currency Transaction Reports, conduct OFAC and FinCEN 314a searches
Special Projects Specialist
Glens Falls National Bank & Trust Co
Glens Falls, New York
03.2012 - 08.2013
- Completed 2-3 special projects such as abandoned property, address changes for the Deposit Operations department and reorder of compromised debit cards for Electronic Banking department
- Developed training materials and procedures to enhance staff proficiency and productivity for 14 different department positions
- Assisted Legal Specialist with information subpoenas, restraining notices and levies
Legal Specialist
Glens Falls National Bank & Trust Co
Glens Falls , New York
02.2006 - 03.2012
- Provided legal support focused on ensuring compliance with policies, procedures, regulations, laws, and guidelines.
- Managed a diverse caseload efficiently, prioritizing tasks based on urgency and importance.
- Processed 8-10 information subpoenas, restraining notices, levies and executions sent from attorneys and government agencies
- Placed 4-5 holds on deposit accounts and communicated with 6-8 customers, attorneys & government officials on an average day
Saratoga National Statement Clerk
Saratoga National Statement Clerk. Glens Falls National Bank & Trust Co
Glens Falls, NY
02.2005 - 02.2006
- Processed and mailed account bank statements for 8 branches
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Data Entry Clerk
Glens Falls National Bank & Trust Co
Glens Falls , New York
12.2005 - 02.2006
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Education
A.A. - Paralegal Studies
Schenectady County Community College
Schenectady, NY05.2014
Associate of Arts - Humanities
Adirondack Community College
Queensbury, NY05.2003
Skills
- Quality problem solving and investigative skills
- Ability to think and work independently
- Ability to prioritize multitask and meet deadlines
- Ability to work with children and adults with disabilities
- Provide encouragement, guidance and lifestyle support
- Customer service
- Time management
- Attention to detail
- Computer skills
- Critical thinking
- Data entry
- Active listening
Interests
Timeline
Bank Secrecy Act Senior Specialist
Arrow Bank (formerly Glens Falls National Bank)
11.2024 - Current
Bank Secrecy Act Associate
Glens Falls National Bank & Trust Co
08.2022 - 11.2024
BSA/AML Administrative Specialist
Glens Falls National Bank & Trust Co
08.2013 - 08.2022
Special Projects Specialist
Glens Falls National Bank & Trust Co
03.2012 - 08.2013
Legal Specialist
Glens Falls National Bank & Trust Co
02.2006 - 03.2012
Data Entry Clerk
Glens Falls National Bank & Trust Co
12.2005 - 02.2006
Saratoga National Statement Clerk
Saratoga National Statement Clerk. Glens Falls National Bank & Trust Co
02.2005 - 02.2006
Associate of Arts - Humanities
Adirondack Community College
A.A. - Paralegal Studies
Schenectady County Community College
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