Wanda Solomon
Charlotte,NC
Summary
Dynamic instructional assistant with strong communication, classroom organization, and conflict resolution skills. Proven ability to adapt instructional materials for diverse learning needs and enhance student engagement.
Overview
2013
2013
years of professional experience
Work History
Instructional Assistant
Charlotte Mecklenburg School System
Charlotte, NC
1993 - 06.2012
- Supported classroom instruction by assisting teachers in lesson delivery and student engagement.
- Adapted instructional materials for diverse learning needs, enhancing accessibility for all students.
- Monitored student progress, providing timely feedback to educators to inform instructional adjustments.
- Collaborated with educators to develop individualized education plans (IEPs) for students requiring additional support.
- Implemented assistive technologies to support student learning and foster independence in academic tasks.
Customer Service Representative
Prudential Healthcare
Philadelphia, PA
1985 - 05.1992
- Assisted customers with inquiries regarding insurance policies and claims processing.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Managed incoming calls and emails, ensuring timely responses to client needs.
- Updated customer records in CRM system for accuracy and compliance.
- Provided training support to new employees on customer service protocols and tools.
Education
Education
Pennsylvania State University
University Park, PASkills
- Classroom organization
- Effective communication
- Conflict resolution
- Small group instruction
Timeline
Instructional Assistant
Charlotte Mecklenburg School System
1993 - 06.2012
Customer Service Representative
Prudential Healthcare
1985 - 05.1992
Education
Pennsylvania State University