WANDA SOTO
South Boston
Summary
Dedicated referral coordinator/receptionist with more than 13 years' experience combining management and customer service expertise in referral coordinator and receptionist call centers. Looking for a position as Administrative Assistant in a fast growth company.
Overview
24
24
years of professional experience
Work History
Division of Urology
Beth Israel Deaconess Medical Center
05.2017 - Current
- Assisted callers by answering telephones and providing necessary information. Recorded messages and directed calls to appropriate personnel.
- Managed appointment scheduling for patients in various departments, ensuring timely access to healthcare services.
- Executed phone outreach and dispatched reminder letters to patients regarding upcoming appointments.
- Secured patient records from external facilities to ensure comprehensive care.
- Executed comprehensive scanning of all documents into patient charts to ensure accurate and accessible medical records.
- Scheduled surgical procedures for surgeon, ensuring timely communication of date, time, and location to patients.
- Established patient charts to streamline appointment processes.
- Entered visit and diagnosis codes into billing system to ensure accurate reimbursements.
- Managed documentation of travel board and meal receipts for surgeon within Concur Solutions for streamlined reimbursement.
- Assembled comprehensive rotator packets for new residents to facilitate onboarding and compliance with health requirements.
- Assisted in delivering credentialing packets to GME office to initiate credentialing process. Supported residents in gaining access to OMR records. Aided in obtaining hospital access badges for entry.
- Facilitated communication by sending out weekly conference invites to surgical team.
- Tracked and documented attendance for quarterly grand rounds conferences to ensure accurate participant engagement.
- Compiled speaker announcements and disclosures for conferences to ensure accurate credit allocation.
- Facilitated comprehensive training programs for new hires to ensure effective onboarding.
- Managed staff scheduling and task assignments to optimize team productivity.
- Assisted in managing staff responsibilities during absences. Supported scheduling for providers to maintain service continuity. Collaborated with team members to ensure coverage of essential tasks.
Referral Coordinator
South Boston Community Health Center
South Boston, MA
01.2014 - 05.2017
- Answer telephones and provide information to callers, take messages, or transfer calls to appropriate individuals.
- Submit referrals to various hospitals and private facilities.
- Book appointments for patients in outside facilities.
- Make phone calls and send reminder letters to patients regarding upcoming appointments.
- Obtain authorizations for procedures through patients' insurance carrier.
- Trained many health centers, Boston Medical Center and Ochin team regarding Epic system.
Patient Service Associate
South Boston Community Health Center
South Boston, MA
08.2004 - 12.2013
- Answered telephones and provided information to callers, take messages, or transferred calls to appropriate individuals.
- Created, maintained, and entered information into database.
- Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs.
- Scheduled and confirmed appointments for clients, customers, or supervisors.
- Handled all cash transactions from patients.
- Collected all cash transactions from the week and made weekly deposits to the bank.
- Trained new employees.
- Registered patients for their appointments along with scheduling follow up appointments.
- Operated telephone switchboard to answer, screened, or forwarded calls, providing information, taking messages, or scheduling appointments.
Receptionist
Brookside Community Health Center
Jamaica Plain, MA
12.2001 - 01.2003
- Operated telephone switchboard to answer, screened, or forwarded calls, providing information, taking messages, or scheduling appointments.
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
- Received payment and recorded receipts for services.
- Scheduled appointments and maintained and updated appointment calendars.
Education
High School Diploma -
Waitt House Inc
Boston, MA05-2001
Skills
- Active Listening
- Writing
- Coordination
- Speaking
- Clerical
Personal Information
Title: Administrative Assistant
Languages
Spanish
Native or Bilingual
Timeline
Division of Urology
Beth Israel Deaconess Medical Center
05.2017 - Current
Referral Coordinator
South Boston Community Health Center
01.2014 - 05.2017
Patient Service Associate
South Boston Community Health Center
08.2004 - 12.2013
Receptionist
Brookside Community Health Center
12.2001 - 01.2003
High School Diploma -
Waitt House Inc