Wanda Thompson
Lititz,PA
Summary
Highly organized and detail-oriented individual with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. .
Overview
22
22
years of professional experience
Work History
Branch Coordinator
Crystal Springs Water Co Inc
Ephrata, PA
01.2014 - 08.2016
- Assisted Branch Operations Manager with ad-hoc tasks.
- Tracked and maintained timekeeping and vacancy records for Route Sales Representatives.
- Assisted with inventory via entering counts and researching large discrepancies.
- Managed customer cash and check payments to Route Sales Representatives by securing payments appropriately and making daily deposits to bank.
- Ordered uniforms, marketing supplies, and office supplies and managed inventory of these items.
Region Coordinator
Crystal Springs Water Co Inc
01.2008 - 01.2014
- Provided administrative support for Regional Manager and other departments.
- Assisted in the preparation of the regional sales presentations, reports and other related documents.
- Documented and tracked both sales and operations incentives.
- Assisted with the coordination of events and product donations.
- Coordinated meetings and makes travel arrangements for the Regional Manager.
- Processed Regional Managers expense report, ensuring correct department and account are being charged.
Administrative Assistant
Crystal Springs Water Co Inc
01.1999 - 01.2005
- Supported Division President staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Performed research to collect and record industry data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative
Cloister Water Company
East Petersburg, PA
09.1997 - 01.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers on available product promotions and services.
- Processed damage claims from customers with professionalism and ensured that claim was handled promptly.
- Worked Home Shows promoting our products and water delivery service.
Accounts Payable Clerk
Hajoca Corporation
Lancaster, PA
01.1995 - 09.1997
- Prepared vendor invoices and processed for payment, according to terms and correct General Ledger Accounts.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Contacted vendors about material description, quantity, and pricing discrepancies and resolved situations with a debit, return, or freight claim.
- Oversaw vendor co-op funding for advertising, promotions, and other programs.
- Negotiated settlements with vendors over disputed debits in order to reopen company’s account.
Education
Bachelor Of Science - Elementary Education
Millersville University of Pennsylvania
Millersville, PA12.1993
Skills
- Customer Service
- Excellent at Follow Thru
- Work Planning and Prioritization
- Relationship Building
Timeline
Branch Coordinator
Crystal Springs Water Co Inc
01.2014 - 08.2016
Region Coordinator
Crystal Springs Water Co Inc
01.2008 - 01.2014
Administrative Assistant
Crystal Springs Water Co Inc
01.1999 - 01.2005
Customer Service Representative
Cloister Water Company
09.1997 - 01.1999
Accounts Payable Clerk
Hajoca Corporation
01.1995 - 09.1997
Bachelor Of Science - Elementary Education
Millersville University of Pennsylvania