Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Chambless

Thomaston,GA

Summary

Customer service oriented, patient-centered professional with a collaborative approach to assess, plan, manage, and advocate for options and services. Communicates effectively to meet individual needs and coordinates available resources to promote quality outcomes. Experience includes working with vulnerable populations. Shows sound judgment and good decision making when dealing with problems. Follows directions to ensure accurate and timely completion of duties. Manages time and priorities in multitask environments. Strong written and verbal communication skills. Zoom Communication Platform; Microsoft Office Applications – Word, Excel, PowerPoint; Types 30 WPM. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional and successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Dedicated professional skilled in organizing, validating and transferring records. Expert in EHR and learns new programs, systems and policies quickly to maximize contributions. Detail-oriented medical records professional with advanced knowledge of medical terminology, procedural codes, and billing practices. Known for diligently checking records and resolving discrepancies. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

13
13
years of professional experience

Work History

Branch Coordinator

CenterWell Home Health
Peachtree City, GA
10.2023 - 03.2024
  • Provide clerical support for the branch medical records and billing department
  • Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables
  • Depending on branch census you may be responsible for other duties as assigned.
  • Improved branch efficiency by streamlining processes and implementing time-saving strategies.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Oversaw financial transactions to maintain accuracy in accounting records and reduce discrepancies.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Kept accurate log of requests for medical information and records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
  • Maintained and organized supply room and purchased additional new materials according to department needs.
  • Facilitated smooth departmental operations by maintaining organized filing systems for both physical and digital documents.
  • Coordinated with external agencies for accurate billing and insurance claims processing based on updated medical records.
  • Enhanced interdepartmental communication through the effective coordination of medical record requests and transfers.

Member Advocate

Continuum Global Solutions
10.2021 - 10.2023
  • Being responsible for customers and ensuring their inquires are addressed properly
  • Management of billing information
  • Handling patients trust and confidential information with HIPAA regulations
  • Utilizing QUEST metrics: Quality, Understanding, Empathy, Sympathy, Trust
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Kept accurate log of requests for medical information and records.
  • Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
  • Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Full Time Student

Ultimate Medical Academy
02.2020 - 10.2021
  • Remained self-directed, motivated, and accountable for personal actions
  • Came prepared for class and completed assignments on time
  • Navigated new technology, utilized available resources, and set realistic expectations.

Customer Service Collections Representative

MCI
Remote
04.2020 - 09.2021
  • Utilized advanced software tools to track account status, prioritize collections efforts, and monitor progress toward goals.
  • Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
  • Exceeded performance metrics consistently, contributing to overall team success in meeting or surpassing targets.
  • Increased customer satisfaction by promptly addressing and resolving account issues.
  • Evaluated customer creditworthiness, making informed decisions on account management strategies.
  • Navigated complex collection cases, utilizing effective negotiation skills for successful outcomes.
  • Recognized as a top performer in the department due to exceptional results in both individual contributions and teamwork initiatives.
  • Balanced multiple priorities effectively while maintaining strong attention to detail in all aspects of work.
  • Established rapport with customers through active listening and empathetic communication techniques.
  • Implemented effective skip tracing methods to locate hard-to-reach customers for continued collections efforts.
  • Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.

Quality Assurance Analyst

Dart Solutions
12.2018 - 03.2020
  • Completed hand assembly of products, transported packages to sealing area, and packaged and shipped products
  • Operated within Standard Operating Procedures (SOP) and safety guidelines
  • Followed company policies and procedures and ensured quality of products.
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Fixed identified issues to improve workflows.
  • Wrote and maintained detailed internal documentation on developed systems.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Legal Assistant

South Atlanta Injury Lawyers
07.2015 - 10.2016
  • Send, receive, and process medical records
  • Prepare legal documents
  • Conduct legal research
  • Provide administrative assistance to lawyers
  • Organize legal files, answer phones and take messages, manage schedules, scheduling
  • Maintaining compliance.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

Cashier / Crew Member / Customer Service

Zaxby's
01.2013 - 05.2014
  • Performed a variety of tasks including order preparation, working drive thru window, and assisting customers
  • Took orders, operated cash register, accepted payments, and maintained a clean and organized workstation
  • Communicated via headset, counted cash drawer, completed bank deposits, and processed phone and online orders.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier / Server / Customer Service

Waffle House
06.2011 - 03.2012
  • Took and served customer orders, handled cash, accepted payments, and completed preparation tasks
  • Stayed familiar with menu items, advised patrons of specials, and answered questions
  • Managed time efficiently to deliver food and beverage items in a fast-paced environment.

Education

Associate of Science Degree – Health and Human Services -

Ultimate Medical Academy
01.2021

Diploma -

Crawford County High School
01.2012

Skills

  • Marketing Coordination
  • Branch Operations Management
  • Excellent work ethic
  • Customer Service
  • Strong team-builder
  • Team Player
  • Attention to Detail
  • Excellent time management skills
  • Customer Relationships
  • Decision-Making
  • Friendly
  • Accounts Receivable
  • Cash Handling
  • Relationship Building
  • Relationship building and management
  • Approachable
  • Goals and performance
  • Verbal/written communication
  • Proficient in MS Office
  • Cash handling expertise
  • Accounts Payable
  • Collections
  • Interviewing and Hiring
  • Customer Relationship Building
  • Patience and Persistence
  • Goal-oriented mindset
  • Customer Consultation
  • Data entry proficiency
  • Management Support
  • Records Management
  • Skip Tracing
  • Assertiveness
  • HIPAA Compliance
  • Patient confidentiality
  • Clinical Documentation
  • Patient Scheduling
  • Insurance Verification
  • Medical Office Procedures
  • Document coordination
  • File Maintenance
  • Records Organization
  • Document Scanning
  • Health Information Systems
  • Information Verification
  • Medical Billing
  • Record releases
  • HIPAA Regulations
  • Written and verbal communication
  • Data Entry

Timeline

Branch Coordinator

CenterWell Home Health
10.2023 - 03.2024

Member Advocate

Continuum Global Solutions
10.2021 - 10.2023

Customer Service Collections Representative

MCI
04.2020 - 09.2021

Full Time Student

Ultimate Medical Academy
02.2020 - 10.2021

Quality Assurance Analyst

Dart Solutions
12.2018 - 03.2020

Legal Assistant

South Atlanta Injury Lawyers
07.2015 - 10.2016

Cashier / Crew Member / Customer Service

Zaxby's
01.2013 - 05.2014

Cashier / Server / Customer Service

Waffle House
06.2011 - 03.2012

Associate of Science Degree – Health and Human Services -

Ultimate Medical Academy

Diploma -

Crawford County High School
Brianna Chambless