Yaylin Silvas
Ivanhoe,CA
Summary
Highly detail-oriented and professional coordinator successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skilled in problem-solving and strategic planning to achieve consistent results. Committed to delivering quality service and improving patient satisfaction.
Overview
8
8
years of professional experience
Work History
Branch Coordinator
Apria Healthcare
Visalia, CA
07.2020 - Current
- Coordinated daily operations to ensure seamless patient service delivery and equipment management.
- Managed inventory levels, ensuring timely supply of medical equipment and consumables.
- Developed training materials for new team members, enhancing onboarding efficiency.
- Facilitated communication between departments to streamline workflows and improve patient care processes.
- Oversaw compliance with healthcare regulations, contributing to operational excellence standards.
- Maintained a clean, organized, and professional environment for both customers and employees.
- Remained calm and professional in stressful situations.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Collaborated with team members to achieve branch goals and objectives.
- Consulted customers to boost product sales and services.
- Maintained friendly and professional customer interactions.
- Mentored junior staff on best practices in patient coordination and customer service strategies.
Medical Assistant
Family Healthcare Network
Goshen, CA
05.2019 - 07.2020
- Assisted physicians with patient examinations and procedures, ensuring thorough support for optimal care delivery.
- Managed patient scheduling and appointment confirmations, enhancing clinic efficiency and patient flow.
- Administered vaccinations and performed routine lab tests, maintaining high standards of safety and compliance.
- Educated patients on treatment plans and preventive care, fostering improved health literacy among diverse populations.
Crew Member
Taco Bell
Farmersville, CA
12.2017 - 05.2018
- Delivered exceptional customer service in fast-paced environment, ensuring accurate order fulfillment.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Certificate - Medical Assistant
San Joaquin Valley College
Visalia, CA04-2018
High School Diploma -
Farmersville High School
Farmersville, CA06-2017
Skills
- Branch operations lead
- Excellent work ethic
- Customer service
- Cash handling
- People-oriented
- Multi-tasking
- Marketing coordination
- Data entry
- Attention to detail
Timeline
Branch Coordinator
Apria Healthcare
07.2020 - Current
Medical Assistant
Family Healthcare Network
05.2019 - 07.2020
Crew Member
Taco Bell
12.2017 - 05.2018
Certificate - Medical Assistant
San Joaquin Valley College
High School Diploma -
Farmersville High School