Wanda Walker
Customer Service Data Entry
Atlanta,GA
Summary
Adept at enhancing operational efficiency, I leveraged data entry and confidentiality skills at GDOL, streamlining WOTC document processing and ensuring data security. My proactive approach at Toys R Us, coupled with strong problem-solving abilities, significantly contributed to exceeding sales targets. This blend of administrative support and customer service excellence underscores my capability to meet and surpass employer expectations. As a customer service professional my primary objective is to support the function of business with a track record of success in customer service, Data Entry and Microsoft Office. Dedicated to continuous learning and growth in a dynamic work environment to be detail oriented while maintaining high standards of service with interpersonal communication skills and a commitment to staying knowledge motivated.
Overview
23
23
years of professional experience
Work History
Data Entry Clerk for WOTC Unit (Thru AARP SCSCEP}
GDOL
08.2023 - Current
- Created WOTC supporting document packages for staff review to make case determinations
- Filing any documents and applications not scanned onto the drives in numerical order
- Maintain and secure all documents of confidentiality
- Copying and scanning supporting documents
- Researching and verifying data to determine if WOTC applicants receive long and short-term TANF, SNAP, wages and unemployment benefits in the state of Georgia via internal GDOL
- Searching external websites for Veterans and Ex-felon data used to determine WOTC target group eligibility by WOTC staff
- Data Entry-1) Enter incoming out-of-state verification request nto the GDOL system and provide benefit results, 2) Enter GA WOTC benefit verification request into the out-of-stat portal systems 3) Add benefit verification results to Excel spreadsheets for other WOTC offices
Election Poll Worker
Fulton County Election (thru Dover Staffing)
09.2016 - 05.2024
- Contributed to a safe polling station environment by regularly sanitizing surfaces and ensuring social distancing measures were followed.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Maintained professionalism throughout the day, addressing voter concerns with patience and understanding.
- Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
Sales Associate
Toys R Us
10.2001 - 05.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
West Fulton High School
Atlanta, GA 05.2001 -
Skills
Data Entry
Data accuracy
File Management
Maintains confidentiality
Document processing
Professional and mature
Filing and data archiving
Data Security
Document Scanning
Administrative Support
Strong Problem Solver
Singing Crafting Exercising Meeting and Engaging with people
I enjoy crafting making Gift Baskets flower arrangements and jewelry. I like to create things in my mind and making them come to life.
I am the President of my Church Choir and I have been in leadership for several years. I am also Church Trustee in the Communication Ministry.
I enjoy meeting people and learning about them and their backgrounds.
Timeline
Data Entry Clerk for WOTC Unit (Thru AARP SCSCEP}
GDOL
08.2023 - Current
Election Poll Worker
Fulton County Election (thru Dover Staffing)
09.2016 - 05.2024
Sales Associate
Toys R Us
10.2001 - 05.2015
High School Diploma -
West Fulton High School
05.2001 -