Summary
Overview
Work History
Education
Skills
Singing Crafting Exercising Meeting and Engaging with people
Timeline
Generic

Wanda Walker

Customer Service Data Entry
Atlanta,GA

Summary

Adept at enhancing operational efficiency, I leveraged data entry and confidentiality skills at GDOL, streamlining WOTC document processing and ensuring data security. My proactive approach at Toys R Us, coupled with strong problem-solving abilities, significantly contributed to exceeding sales targets. This blend of administrative support and customer service excellence underscores my capability to meet and surpass employer expectations. As a customer service professional my primary objective is to support the function of business with a track record of success in customer service, Data Entry and Microsoft Office. Dedicated to continuous learning and growth in a dynamic work environment to be detail oriented while maintaining high standards of service with interpersonal communication skills and a commitment to staying knowledge motivated.

Overview

23
23
years of professional experience

Work History

Data Entry Clerk for WOTC Unit (Thru AARP SCSCEP}

GDOL
08.2023 - Current
  • Created WOTC supporting document packages for staff review to make case determinations
  • Filing any documents and applications not scanned onto the drives in numerical order
  • Maintain and secure all documents of confidentiality
  • Copying and scanning supporting documents
  • Researching and verifying data to determine if WOTC applicants receive long and short-term TANF, SNAP, wages and unemployment benefits in the state of Georgia via internal GDOL
  • Searching external websites for Veterans and Ex-felon data used to determine WOTC target group eligibility by WOTC staff
  • Data Entry-1) Enter incoming out-of-state verification request nto the GDOL system and provide benefit results, 2) Enter GA WOTC benefit verification request into the out-of-stat portal systems 3) Add benefit verification results to Excel spreadsheets for other WOTC offices

Election Poll Worker

Fulton County Election (thru Dover Staffing)
09.2016 - 05.2024
  • Contributed to a safe polling station environment by regularly sanitizing surfaces and ensuring social distancing measures were followed.
  • Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
  • Maintained professionalism throughout the day, addressing voter concerns with patience and understanding.
  • Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.

Sales Associate

Toys R Us
10.2001 - 05.2015
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

West Fulton High School
Atlanta, GA
05.2001 -

Skills

Data Entry

Singing Crafting Exercising Meeting and Engaging with people

I enjoy crafting making Gift Baskets flower arrangements and jewelry.   I like to create things in my mind and making them come to life.

  I am the President of my Church Choir and I have been in leadership for several years. I am also Church Trustee in the Communication Ministry.

I enjoy meeting people and  learning about them and their backgrounds.

Timeline

Data Entry Clerk for WOTC Unit (Thru AARP SCSCEP}

GDOL
08.2023 - Current

Election Poll Worker

Fulton County Election (thru Dover Staffing)
09.2016 - 05.2024

Sales Associate

Toys R Us
10.2001 - 05.2015

High School Diploma -

West Fulton High School
05.2001 -

Similar Profiles

CREATE PROFILE
Wanda WalkerCustomer Service Data Entry