Wanda Watts
North Charleston,SC
Summary
Quality-oriented professional with 25+ years of experience and a proven knowledge of customer satisfaction, order processing, and scheduling. Ability to handle multiple projects simultaneously with a high degree of accuracy. Aiming to leverage my skills to successfully fill the Customer Service role at with your company.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Liveops
03.2020 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed approximately 50 incoming calls, emails and faxes per day from customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Guest Service Representative
Zypher USA
05.2018 - 02.2020
- Greeted guests upon arrival by providing warm welcome.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Customer Service Coordinator
Verizon Wireless
01.2001 - 02.2011
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Kept high average of performance evaluations.
Education
High School Diploma -
Cheshire High School
Cheshire, CT06.1986
Skills
- Recording details of inquiries, complaints, or comments, as well
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Answer inquiries pertaining to hotel services, guest registration
- High-Volume Environments
- Guest Services
Additional Information
Technical Support
Time Management
Multitasking
Timeline
Customer Service Representative
Liveops
03.2020 - Current
Guest Service Representative
Zypher USA
05.2018 - 02.2020
Customer Service Coordinator
Verizon Wireless
01.2001 - 02.2011
High School Diploma -
Cheshire High School
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