WANDA MARIE CALHOUN
Syracuse,USA
Summary
Detail-oriented and versatile professional with over 20 years of experience in data entry, customer service, and administrative support. Proven ability to manage high-volume information with accuracy, maintain organized records, and deliver excellent service in fast-paced environments. Skilled in multitasking, communication, and operating office technology across government, healthcare, legal, and corporate settings. A reliable, adaptable worker with a strong commitment to efficiency and professionalism.
Overview
28
28
years of professional experience
Work History
Telephone Operator
United Radio Inc
East Syracuse, USA
11.2021 - 01.2026
- Managed dispatch communications and routed emergency and service calls while maintaining professional radio contact under pressure.
Tax Consultant / Customer Service Representative
Sutherland Global Services
Saint Louis, USA
10.2016 - 10.2021
- Assisted clients with tax inquiries, resolved account issues, and provided clear, accurate information in a high-volume call center environment.
Resident Counselor
Loretto Rest Nursing
Baldwinsville, USA
03.2004 - 03.2007
- Provided compassionate support to residents, coordinated daily activities, and communicated with families and staff.
- Strengthened team operations through reliable, person-centered care.
Data Entry Operator / Receptionist
Contemporary Staffing
North Syracuse, USA
01.2000 - 01.2004
- Managed incoming calls, scheduled assignments, and maintained personnel records.
- Delivered prompt, professional service to clients and temporary staff.
Data Equipment Operator / Data Entry (Full-Time)
Syracuse Police Department
Syracuse, USA
10.1998 - 10.1999
- Entered and verified law enforcement records with strict attention to confidentiality and accuracy.
- Operated data systems to support investigative and administrative functions.
Clerk 1 (Part-Time)
Syracuse City Hall
Syracuse, USA
09.1997 - 09.1998
- Processed public records, assisted residents with inquiries, and maintained accurate city documentation.
- Supported departmental operations with precise data entry and filing.
Education
1 Year Completed - Humanities
Onondaga Community College
Syracuse, NY1 Year Completed - Office Services
CCBI
New York1 Year Completed - Travel & Tourism
Bryant & Stratton
New YorkHigh School Graduate -
Corcoran High School
Syracuse, NYSkills
- Data Management
- Data Entry
- Record Maintenance
- Document Processing
- Database Updates
- Information Accuracy
- Customer Service
- Client Support
- Call Handling
- In-Person & Phone Assistance
- Conflict Resolution
- Appointment Scheduling
- Administrative Support
- Reception
- Filing
- Mail Processing
- Office Equipment
- Calendar Management
- Data Verification
- Technical Skills
- Microsoft Office
- Typing (60 WPM)
- CRM Systems
- Multi-Line Phone Systems
- Data Processing Software
- Workplace Excellence
- Attention to Detail
- Time Management
- Confidentiality
- Team Collaboration
- Adaptability
Core Competencies
Data Entry, Record Maintenance, Document Processing, Database Updates, Information Accuracy, Client Support, Call Handling, In-Person & Phone Assistance, Conflict Resolution, Appointment Scheduling, Reception, Filing, Mail Processing, Office Equipment, Calendar Management, Data Verification, Microsoft Office, Typing (60+ WPM), CRM Systems, Multi-Line Phone Systems, Data Processing Software, Attention to Detail, Time Management, Confidentiality, Team Collaboration, Adaptability
Timeline
Telephone Operator
United Radio Inc
11.2021 - 01.2026
Tax Consultant / Customer Service Representative
Sutherland Global Services
10.2016 - 10.2021
Resident Counselor
Loretto Rest Nursing
03.2004 - 03.2007
Data Entry Operator / Receptionist
Contemporary Staffing
01.2000 - 01.2004
Data Equipment Operator / Data Entry (Full-Time)
Syracuse Police Department
10.1998 - 10.1999
Clerk 1 (Part-Time)
Syracuse City Hall
09.1997 - 09.1998
1 Year Completed - Humanities
Onondaga Community College
1 Year Completed - Office Services
CCBI
1 Year Completed - Travel & Tourism
Bryant & Stratton
High School Graduate -
Corcoran High School