Wandy Saldana
Allentown,PA
Summary
Focusing on the Customer Service areas, I’ll not only enhance the daily operations of the business roll but also would be a strong, cohesive team that will dedicate to deliver exceptional customer service.
Overview
5
5
years of professional experience
Work History
Customer Service
Botanica Santa Marta
05.2023 - 11.2024
- Implement operational policies and procedures that enhance service delivery.
- Stay updated on changes in legislation and compliance requirements, implementing necessary changes.
- Address customer inquiries and resolve complaints to maintain high satisfaction levels.
Customer Service
Shift4
04.2022 - 09.2022
- Implement operational policies and procedures that enhance service delivery.
- Stay updated on changes in legislation and compliance requirements, implementing necessary changes.
- Address customer inquiries and resolve complaints to maintain high satisfaction levels.
Customer Service
Sitel
01.2020 - 03.2022
- Implement operational policies and procedures that enhance service delivery.
- Stay updated on changes in legislation and compliance requirements, implementing necessary changes.
- Address customer inquiries and resolve complaints to maintain high satisfaction levels.
Education
High School Diploma -
Louis E Dieruff High School
Allentown, PAHigh School Diploma - undefined
Penn Foster High School
Scranton, PAMedical Administration Assistant - undefined
Ultimate Medical Academy (UMA)
Tampa, FLSkills
- Customer Service
- Word
- Call Center
- Retail
- Troubleshooting
- Tech Support
- Warehouse
- Appointment Setter
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service
Botanica Santa Marta
05.2023 - 11.2024
Customer Service
Shift4
04.2022 - 09.2022
Customer Service
Sitel
01.2020 - 03.2022
High School Diploma - undefined
Penn Foster High School
Medical Administration Assistant - undefined
Ultimate Medical Academy (UMA)
High School Diploma -
Louis E Dieruff High School
Similar Profiles
Diego Armando López OrtegaDiego Armando López Ortega
Gerente General at Sistema Estratégico de Transporte Público de Santa Marta - SETP Santa Marta S.A.S.Gerente General at Sistema Estratégico de Transporte Público de Santa Marta - SETP Santa Marta S.A.S.
Sebastian Vargas UrenaSebastian Vargas Urena
Internship at Santa Marta Poultry FarmInternship at Santa Marta Poultry Farm
Caroline MulwaCaroline Mulwa
Licensed Practical Nurse at Santa Marta Retirement CommunityLicensed Practical Nurse at Santa Marta Retirement Community
Kasper BoehmKasper Boehm
Material Technician at Mack TrucksMaterial Technician at Mack Trucks
Cristalyn LlamozaCristalyn Llamoza
Server at Cheesecake FactoryServer at Cheesecake Factory