Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wanyi Guo

Queens,NY

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

10
10
years of professional experience

Work History

Cashier Assistant Manager

Tous Les Jours Bakery
Brooklyn, NY
05.2018 - Current
  • Implemented operational procedures such as opening and closing procedures for the store.
  • Recruited, trained, and supervised staff members while providing guidance and support when necessary.
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
  • Provided feedback to management regarding employee performance issues or opportunities for improvement.
  • Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
  • Performed duties of a cashier when needed during peak periods or staff shortages.
  • Resolved customer disputes in a timely manner while adhering to company policies.
  • Processed payments promptly for customers to exceed productivity standards.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.

Customer Service Representative

SF-EXPRESS
Guangzhou, Guangdong
05.2014 - 08.2016
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

GED -

BMCC
New York, NY
09-2022

Skills

  • Budgeting and finance
  • Decision-making capabilities
  • Sales Promotion
  • Employee Training
  • Loss prevention strategies
  • Workplace Safety
  • Time Management
  • Issue Resolution
  • Cash Register Operation
  • Customer Service
  • Recruiting and Hiring

Languages

English
Professional
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual

Timeline

Cashier Assistant Manager

Tous Les Jours Bakery
05.2018 - Current

Customer Service Representative

SF-EXPRESS
05.2014 - 08.2016

GED -

BMCC

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Wanyi Guo