Wanyi Guo
Queens,NY
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
10
10
years of professional experience
Work History
Cashier Assistant Manager
Tous Les Jours Bakery
Brooklyn, NY
05.2018 - Current
- Implemented operational procedures such as opening and closing procedures for the store.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Processed payments promptly for customers to exceed productivity standards.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Customer Service Representative
SF-EXPRESS
Guangzhou, Guangdong
05.2014 - 08.2016
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
GED -
BMCC
New York, NY09-2022
Skills
- Budgeting and finance
- Decision-making capabilities
- Sales Promotion
- Employee Training
- Loss prevention strategies
- Workplace Safety
- Time Management
- Issue Resolution
- Cash Register Operation
- Customer Service
- Recruiting and Hiring
Languages
English
Professional
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual
Timeline
Cashier Assistant Manager
Tous Les Jours Bakery
05.2018 - Current
Customer Service Representative
SF-EXPRESS
05.2014 - 08.2016
GED -
BMCC
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