WAQAS ULLAH

• Handled customer problems calmly and professionally, adhering to American/Envoy policies to ensure customer satisfaction.
• Checked passengers at ticket counter and airport kiosks, ensuring compliance with safety and operational procedures.
• Issued boarding passes to passengers at the ticket counter and kiosks, ensuring accurate travel information. and assist passengers with ticketing.
• Rebook passengers when flights are canceled, delayed, or disrupted.
• Collect applicable fees for tickets, baggage, or other services.
• Handle checked baggage, including tagging bags and helping resolve baggage questions.
• Work at the gate, including assisting with the boarding process and communication flight information.
• Answer passenger questions about flights, connections, baggage, and travel requirements.
• Assist passengers requiring special help, depending on the specific position and airport.
• Coordinated with coworkers and airport departments to maintain accurate passenger information and facilitate timely flight departures.

· Operate and monitor the jet bridge to safely facilitate passenger boarding and deplaning.

· Position and secure the jet bridge properly according to aircraft and airport safety procedures.

· Assist passengers with safe and efficient movement between the aircraft and terminal.

· Coordinate with flight crews and gate agents during boarding, deplaning, and aircraft turnaround.

· Monitor the boarding area and jet bridge to maintain an organized and safe passenger flow.

· Identify and secure new B2B accounts, including retail smoke shops, premium cigar lounges, convenience store, and regional distributor.

· Negotiate pricing, credit terms, and distribution contracts to enhance profitability and secure long-term partnerships.

· Manage wholesale accounts, driving sales growth and identifying cross-sell opportunities to enhance average order value.

· Execute cold outreach, pitches, and presentations to showcase our extensive products catalog (Premium cigars, vaporizers, glassware, and smoking accessories).

· Conducted inventory reviews with top-tier clients to anticipate ordering cycles and prevent stockouts.

Addressed shipping and product discrepancies for client accounts.

· Monitor industry trends, consumer shifts, and competitors' pricing to ensure our inventory remains highly competitive.

· Attend major industry trade shows to network, source leads, and represent the warehouse brand.

· Ensure all sales practices and client onboarding strictly adhere to FDA, ATF, and state specific tobacco/vapor regulations tax mandates.

· Maintain accurate CRM records of all sales activities, pipeline stages and client interactions.

· Provide weekly and monthly sales forecast and growth metrics to execute leadership.

· Monitor system performance and assist in troubleshooting routine software and data integration issues.

· Documented business processes and translated user needs into technical specifications for developers, ensuring alignment with system requirements.

· Coordinate with IT help desk to resolve escalated system errors or bugs reported by staff.

· Identified, logged, and tracked software bugs during system upgrade, contributing to a smoother transition before go live.

· Assist in configuring software settings to align with internal company workflows.

· Developed user manuals, system guides, and training documentation to facilitate new software rollouts.

• Supported and administered VMware virtualization environments, contributing to the efficient operation and reliability of enterprise IT infrastructure.
• Managed virtual machines and virtualization technologies, ensuring optimal utilization of system resources and infrastructure operations.
• Collaborated with technical teams to troubleshoot operational issues, enhancing system performance and maintaining business continuity.
• Gained in-depth knowledge of enterprise technology environments and IT operational processes, supporting effective virtualization infrastructure management.

• Managed the end-to-end mortgage loan lifecycle, from lead generation and application through underwriting, approval, closing, and disbursement.
• Generated mortgage business through customer referrals, real estate partnerships, and proactive networking activities.
• Guided customers through mortgage product selection, eligibility requirements, documentation, and application procedures.
• Reviewed borrower financial information and supporting documentation to determine appropriate mortgage financing options.
• Coordinated underwriting, credit, appraisal, legal, and operations teams to ensure timely loan approval and closing.
• Managed customer communication throughout the loan process, providing regular updates and resolving documentation or processing issues.
• Ensured loan applications complied with internal lending policies, KYC/AML requirements, and applicable regulatory guidelines.
• Managed mortgage sales pipeline from prospecting to loan disbursement, ensuring all stages were efficiently handled.
• Built long-term relationships with borrowers and referral partners to generate repeat and referral mortgage business.
• Consistently worked toward mortgage origination, revenue, and customer acquisition targets.
• Opened and managed various types of liability accounts for customers, including savings and checking accounts., including savings, checking, term deposits, and other deposit products.
• Build and maintain strong relationships with existing customers to improve customer retention and account growth.
• Identify customer financial needs and recommend appropriate banking, investment, deposit, and lending products.

• Guided customers through home loan/mortgage applications, clarifying loan products, eligibility requirements, terms, and necessary documentation to enhance understanding.
• Generated mortgage leads through customer outreach, referrals, and relationship-building activities to support new loan business.
• Collected and reviewed customer documentation, including identification, income details, employment information, and supporting financial documents.
• Coordinated with internal credit, underwriting, and operations teams to facilitate loan processing, approval, and timely disbursement.
• Facilitated regular communication with customers during the mortgage process, providing timely application updates and addressing documentation or inquiry needs.