Brittany Dalpais
Aviation Customer Service Specialist
Salt Lake City
Summary
Dedicated Airport Customer Service and Passenger Service Agent with extensive experience supporting airline operations and delivering exceptional passenger service. Proven ability to manage high-volume check-in, boarding operations, baggage services, and passenger assistance while maintaining safety, security, and airline compliance. Experienced working with multiple international and domestic carriers including Million Air, Air New Zealand, Flair Airlines, and Swissport International. Known for professionalism, strong communication, and problem-solving in fast-paced airport environments.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Representative
Target
Antioch
01.2024 - 01.2026
- Assisted customers with product inquiries and resolved issues effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing shelves and displays.
Customer Service Specialist
Swissport International
San Francisco
10.2020 - 12.2024
- Provided front-line customer service for airline passengers during check-in, boarding, and arrivals.
- Processed passenger documentation, boarding passes, and baggage while ensuring compliance with TSA and airline policies.
- Assisted passengers with flight changes, delays, and missed connections while maintaining professionalism.
- Coordinated with gate agents, flight crews, and ground staff to ensure smooth boarding operations.
- Resolved passenger concerns quickly while maintaining positive customer experiences.
Passenger Service Agent
Air New Zealand
San Francisco
10.2020 - 12.2024
- Delivered high-quality customer service to international travelers.
- Supported boarding operations and passenger flow at gates.
- Handled passenger inquiries and resolved travel issues in a timely manner.
- Ensured compliance with airline policies and international travel documentation requirements.
Passenger Service Agent
Flair Airlines
San Francisco
02.2021 - 01.2024
- Assisted passengers with ticketing, check-in procedures, and baggage processing.
- Verified identification and travel documents for domestic and international travel.
- Provided accurate communication regarding boarding times, gate changes, and flight delays.
- Maintained excellent service standards while managing high passenger traffic.
Aviation Customer Service Specialist
Million Air
Tucson
01.2016 - 09.2020
- Provided premium customer service for private aviation passengers and flight crews.
- Assisted with arrivals, departures, and concierge-style services.
- Coordinated with ground crews to ensure efficient aircraft support operations.
Education
Parkridge
Long Beach, CASkills
- Airline Passenger Check-In
- Boarding Gate Operations
- Baggage Processing & Claims
- Flight Irregular Operations (IROPs)
- Conflict Resolution
- Customer Service Excellence
- Aviation Safety Compliance
- Multitasking in Fast-Paced Environments
- Passenger Assistance & Special Services
Timeline
Customer Service Representative
Target
01.2024 - 01.2026
Passenger Service Agent
Flair Airlines
02.2021 - 01.2024
Customer Service Specialist
Swissport International
10.2020 - 12.2024
Passenger Service Agent
Air New Zealand
10.2020 - 12.2024
Aviation Customer Service Specialist
Million Air
01.2016 - 09.2020
Parkridge