Spencer Pope
Charlotte,NC
Summary
Dynamic customer service professional with a proven track record at American Airlines, excelling in passenger check-in and baggage handling. Recognized for delivering exceptional travel experiences while managing high-pressure situations with adaptability and strong communication skills. Committed to enhancing customer satisfaction through efficient service.
Achievements & Leadership
• Recognized as a star basketball player for outstanding athletic performance.
• Active member of the Boys to Men Club, promoting mentorship and community
growth.
• Demonstrated leadership through teamwork, communication, and dedication on
and off the court.
Key Skills
• Customer Service Excellence
• Check-in & Ticketing Services
• Appointment Scheduling
• Problem Solving
• Communication & Interpersonal Skills
• Multitasking in Fast-Paced Environments
problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
American Airlines- (Contracted Through Bags Inc.)
Charlotte NC
08.2021 - Current
American Airlines (Contracted through bags inc.) - Customer Service Representative / Curbside Ticket Counter Agent
Charlotte, NC | October 2021 – Present
• Provide full check-in service including flight check-in, baggage check, and
boarding passes.
• Assist with TSA Pre-Check services, seat changes, and gate change updates.
• Deliver excellent customer service to ensure smooth and efficient travel
experiences.
Education
High School Diploma -
Cabarrus Charter Academy
Concord07.2021
Skills
Dedicated customer service and front desk professional with experience in both airline and dental environments Skilled in passenger check-in services, baggage
handling, boarding pass issuance, appointment scheduling, and front desk reception
duties Strong ability to manage high-pressure situations with professionalism,
adaptability, and excellent communication skills
Timeline
Customer Service Representative
American Airlines- (Contracted Through Bags Inc.)
08.2021 - Current
High School Diploma -
Cabarrus Charter Academy