Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Languages
Interests
Timeline
CustomerServiceRepresentative
Open To Work
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Waqas Ullah

DES PLAINES,ILLINOIS

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service RepresentativeSystem Administrator

Summary

Quick leaner, focused, discipline and always ready to learn new things.

Results-driven professional with extensive experience in customer service and system administration. Known for streamlining processes and training teams to improve performance. Eager to leverage relationship-building skills to enhance service delivery and operational efficiency.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

American Distributor LLC
Bensenville, IL
03.2020 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained new staff on customer service protocols and company policies to enhance team performance.
  • Streamlined order processing by implementing efficient workflows, reducing response times for customer requests.
  • Managed high-volume calls while maintaining composure and delivering exceptional service to customers.
  • Collaborated with cross-functional teams to resolve complex issues, improving overall customer satisfaction rates.
  • Analyzed customer feedback to identify trends and recommend improvements in service delivery processes.
  • Led initiatives for continuous improvement, enhancing operational efficiency within the customer service department.
  • Conducted regular training sessions to ensure team knowledge of product updates and service enhancements.

System Administrator

Blackboard Inc.
Washington, DC
01.2015 - 02.2016
  • Managed system backups and recovery procedures to ensure data integrity and availability.
  • Implemented security protocols, enhancing network protection against potential threats.
  • Automated routine maintenance tasks, increasing operational efficiency across systems.
  • Led system upgrades and migrations, ensuring minimal disruption to services and user access.
  • Mentored junior staff members on best practices in system administration and troubleshooting techniques.

Education

MBA - General MBA

Argosy University
Chicago, IL
01-2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Problem resolution
  • Customer relations
  • Relationship building
  • MS office
  • VMware
  • Basic knowledge of cyberseurity

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Languages

English
Full Professional

Interests

Sports

Timeline

Customer Service Representative

American Distributor LLC
03.2020 - Current

System Administrator

Blackboard Inc.
01.2015 - 02.2016

MBA - General MBA

Argosy University