Summary
Overview
Work History
Education
Skills
Timeline
Generic

Waquita Mckiver

Mount Laurel,New Jersey

Summary

Committed to delivering high-quality work and exceeding expectations, thrive in fast-paced and dynamic settings. Strong work ethic and passion for continuous learning, eager to contribute adaptability and exceptional interpersonal skills to foster positive relationships with colleagues and clients. Organized nature and motivation drive efficient time and resource management, ensuring efficient operations. Dedicated to facilitating growth and achieving mutual success for both myself and the organization served.

Overview

10
10
years of professional experience

Work History

Customer Experience Colleague

Macy's
10.2023 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided personalized support to customers, tailoring solutions according to their unique needs and preferences.

Nutrition Assistant

Virtua Health
07.2018 - 08.2023
  • Helped clients select appropriate foods for prescribed diets with help from registered nutritionist
  • Worked with nutritionist to personalize client meal and snack plans to promote good health and performance
  • Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake

Residential Counselor

Tully House
04.2015 - 11.2017
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed
  • Enforced rules and regulations for smooth and orderly operation of residential programs
  • Provided appropriate feedback and information to help residents succeed in program

Pharmacy Technician

Walgreens
08.2016 - 03.2017
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions

Education

Business -

Bayard Rustin Educational Complex
Manhattan, NY

Skills

  • Service Excellence
  • Strong Written Communication
  • Prioritization Skills
  • Strong Digital Literacy
  • Food Preparation
  • Skilled in Microsoft Word Applications
  • Team Leadership
  • Thorough Review of Documentation
  • Hospitality Support Skills
  • Excel Proficiency
  • Experience as Pharmacy Technician
  • Material Handling
  • Employee Training
  • Professional Phone Communication
  • Medication Compounding

Timeline

Customer Experience Colleague

Macy's
10.2023 - Current

Nutrition Assistant

Virtua Health
07.2018 - 08.2023

Pharmacy Technician

Walgreens
08.2016 - 03.2017

Residential Counselor

Tully House
04.2015 - 11.2017

Business -

Bayard Rustin Educational Complex
Waquita Mckiver