Ward Hall
Knoxville
Work Preference
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
36
36
years of professional experience
Work History
Owner/Operator
Ready Set Tow LLC
Knoxville, TN
04.2020 - 01.2026
- Responsible for all day to day operations.
- Solicited, and developed all clientele.
- Managed all aspects of administration: Insurance, Licensing, Taxation, Banking, and Reporting.
- Dealt directly with all customers of clientele, maintaining client expectations, and customer satisfaction.
- Maintained all D.O.T. compliance’s, in regard to equipment, and Commercial Drivers License.
- Developed and implemented strategic marketing initiatives to increase brand visibility.
- Oversaw vehicle maintenance schedules to ensure safety and operational readiness.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
Professional Truck Driver
Trillium Staffing Solutions
Knoxville, TN
04.2019 - 01.2020
- Operated commercial vehicles in compliance with safety regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and performance standards.
- Delivered freight to various locations while adhering to scheduled timelines.
- Maintained accurate records of shipments, hours of service, and vehicle maintenance.
- Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
- Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
- Demonstrated attention to detail when completing paperwork accurately; submitting bills-of-lading promptly upon arrival at the destination for efficient processing.
- Maintained a clean and organized vehicle, ensuring a positive representation of the company brand while on the road.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Professional Driver
Total Transportation of Mississippi [O.T.R.]
Jackson, MS
09.2014 - 03.2019
- D.O.T. Compliance in all aspects of operating a commercial vehicle safely.
- Pre-Trip, In-Trip, and Post-Trip inspections, reporting any issues for immediate resolution.
- E-log compliance, and when necessary paper log compliance.
- Business record archiving for 6 months on board vehicle.
- Trip planning, and routing.
- Ensure on time customer pick up, and delivery.
- Versatility in pulling various cargo loads, securing freight, and certifying legal weight limits.
- Safely unload freight when necessary.
- Safely dis-assemble, and assemble dual trailers, as well as, safely coupling, docking, or staging.
- Maintain equipment maintenance (B.P.M.), and cleanliness.
- Kept completely clean driving record with 3 reportable incidents regarding deer strikes.
- Operated commercial vehicles safely across diverse terrains and conditions.
- Delivered freight efficiently while adhering to strict schedules and regulations.
Business Development Manager
Ziptron Energy
Cleveland, TN
03.2009 - 09.2014
- Cultivate new business utilizing professional relationships with major branded fuel distributors.
- Maintain contract expectations with independent dealers regarding marketing, cleanliness, and customer service.
- On-site promotion utilizing various media sources, as well as, various local celebrity personalities.
- Cultivate new business utilizing specific financial products, producing revenues for Ziptron Energy.
- Producing physical 10 yr. Contracts, unique to individual dealers, and branding specifications.
- Safely operate company vehicle, as well as, keep mileage logs, and maintenance.
- When necessary, work with fueling equipment providers to upgrade specific site locations.
- Train dealer personnel on new point of sale equipment, and marketing P.O.P implementation.
- Re-negotiate expiring contracts and lead independent dealers to new opportunities.
- Representing distributors such as, SHELL, CITGO, EXXON, TEXACO, CONOCO, PHILLIPS 66.
- Coordinate scheduling, and execution of all newly branded facade changes.
- Coordinate scheduling for all new fuel equipment installation.
- Investigate, and resolve any failure of independent dealer, regarding financial obligations, under contract.
- Investigate, and resolve any dissatisfaction on behalf of independent dealers.
Store Manager
Advance Auto Parts
Maryville, TN
08.2001 - 09.2008
- Top line sales, and bottom line profit accountability.
- Recruit, train, and develop 20-member team.
- Responsible for all aspects of merchandising, inventory control, outside sales.
- Solicit, develop, and maintain commercial sales accounts.
- Maintain commercial delivery vehicles, including qualified drivers.
- Execute all aspects of human resource requirements. [Safety, Annual Reviews etc...]
- Prepare all store fulfillment orders, and Hazardous material returns.
- Trained and mentored staff on inventory management and sales techniques.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Financial Analyst
Primerica
Knoxville, TN
06.1998 - 01.2002
- Self-licensed in all aspects of financial service [Banking/Lending, Securities, Life Ins.]
- Obtained D.M. Position via recruitment, and team member progression.
- Develop clientele, and new financial analysts via word of mouth, service provision, and advertising.
- Utilization of speaking, and presentation skills, in both individual, and group settings.
- Utilized product knowledge, and proven sales techniques, in helping prospects, become clients.
Restaurant General Manager
Pilot Oil Corporation
Knoxville, TN
04.1997 - 08.1999
- Accountability on all lines of Profit and Loss statement.
- Food handling certification, and member compliance.
- Multiple restaurant franchise certifications. [Dairy Queen / Taco Bell]
- Executed replenishment orders. Received orders, and ensured proper rotation, and handling.
- Recruiting, hiring, and supervised training, of all team members.
- Performance reviews, and merit increase processes.
- Maintain customer service expectations, and restaurant cleanliness.
Restaurant General Manager
Unocal Oil Corporation
Knoxville, TN
11.1989 - 04.1997
- Utilized same skill sets as noted in above experience.
- Multiple restaurant franchise certifications. [Perkins / Burger King / Pizza Hut Express]
- Full-service dining with independent restaurant, The Highlander.
- Menu design, Food ordering, and restaurant equipment maintenance.
Education
High School Diploma -
Cambridge High School
Cambridge, MN05-1985
Skills
- Operations management
- Hiring
- Documentation and reporting
- Business planning
- Staff training and development
- Client relationship management
- Profit optimization
- Strong work ethic
- Customer service
- Dependable and reliable
Timeline
Owner/Operator
Ready Set Tow LLC
04.2020 - 01.2026
Professional Truck Driver
Trillium Staffing Solutions
04.2019 - 01.2020
Professional Driver
Total Transportation of Mississippi [O.T.R.]
09.2014 - 03.2019
Business Development Manager
Ziptron Energy
03.2009 - 09.2014
Store Manager
Advance Auto Parts
08.2001 - 09.2008
Financial Analyst
Primerica
06.1998 - 01.2002
Restaurant General Manager
Pilot Oil Corporation
04.1997 - 08.1999
Restaurant General Manager
Unocal Oil Corporation
11.1989 - 04.1997
High School Diploma -
Cambridge High School