Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ward Jones

Spokane,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Dining Room Supervisor

Fairwood Retirement Village
Spokane, WA
04.2023 - Current
  • Coordinated with kitchen personnel to ensure timely food preparation and delivery to guests.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Explained goals and expectations required of trainees.
  • Maintained presence on dining room floor and assisted team to support efficiency of service.
  • Monitored staff performance to ensure quality service to customers.
  • Assigned tasks, delegated responsibilities, and monitored progress of employees.
  • Provided guidance and support to front-of-house staff members as needed.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Food Waiter

Fairwood Retirement Village
Spokane, Washington
07.2021 - Current
  • Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
  • Delivered food orders to tables promptly while ensuring accuracy of order.
  • Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
  • Assisted other staff members when needed such as bussing tables or running food orders to kitchen staff.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Took orders accurately, efficiently and courteously from customers in a timely manner.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Communicated effectively with kitchen staff concerning order status updates or special requests from customers.

Education

Associate of Arts - General Studies

Spokane Falls Community College
Spokane, WA
05.2023

Skills

  • Operations Management
  • Guest Relations
  • Customer Service
  • Worker Training
  • Task Delegation
  • Service Training
  • Opening and Closing Procedures
  • Food Safety Understanding
  • Food and Beverage Service

References

References available upon request.

Timeline

Dining Room Supervisor

Fairwood Retirement Village
04.2023 - Current

Food Waiter

Fairwood Retirement Village
07.2021 - Current

Associate of Arts - General Studies

Spokane Falls Community College

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Ward Jones