Ward Jones
Spokane,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Dining Room Supervisor
Fairwood Retirement Village
Spokane, WA
04.2023 - Current
- Coordinated with kitchen personnel to ensure timely food preparation and delivery to guests.
- Prepared workstations with ingredients and tools to increase efficiency.
- Explained goals and expectations required of trainees.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Monitored staff performance to ensure quality service to customers.
- Assigned tasks, delegated responsibilities, and monitored progress of employees.
- Provided guidance and support to front-of-house staff members as needed.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Food Waiter
Fairwood Retirement Village
Spokane, Washington
07.2021 - Current
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Assisted other staff members when needed such as bussing tables or running food orders to kitchen staff.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
Education
Associate of Arts - General Studies
Spokane Falls Community College
Spokane, WA05.2023
Skills
- Operations Management
- Guest Relations
- Customer Service
- Worker Training
- Task Delegation
- Service Training
- Opening and Closing Procedures
- Food Safety Understanding
- Food and Beverage Service
References
References available upon request.
Timeline
Dining Room Supervisor
Fairwood Retirement Village
04.2023 - Current
Food Waiter
Fairwood Retirement Village
07.2021 - Current
Associate of Arts - General Studies
Spokane Falls Community College
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