Ward LeMasters
Lancaster,PA
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
4
4
years of professional experience
Work History
Sales Associate
Vineyard Vines
Lancaster , PA
2024.05 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Golf Shop Attendant
Four Seasons Golf Center
Lancaster , PA
2023.05 - 2023.08
- Performed regular price checks to ensure accuracy throughout the store.
- Processed customer payments quickly and accurately using a point-of-sale system.
- Greeted customers upon arrival and assisted with selecting golf clubs, balls, apparel, and other accessories.
- Assisted with restocking shelves with new inventory as it arrived from vendors.
- Maintained the appearance of the shop by arranging merchandise in an organized manner.
- Conducted weekly inspections of the golf course grounds to ensure proper upkeep standards were met.
- Cleaned up after closing time including vacuuming floors and wiping down counters.
- Adhered to strict cash handling procedures during shift changes.
- Organized tournaments for groups of players at the course's discretion.
- Performed regular maintenance checks on equipment such as golf bags and carts prior to renting them out to customers.
- Scheduled tee times for customers over the phone or in person.
- Created promotional materials for upcoming events at the course.
- Managed returns, exchanges, and refunds according to company policy.
- Attended staff meetings regularly to stay informed of new policies or procedures.
- Provided basic instruction on how to use rental clubs or carts when necessary.
- Educated customers about club fitting services offered at the shop.
- Maintained records of all sales transactions for accounting purposes.
Golf Sales Associate
Dicks Sporting Goods Distribution Center
Lancaster , PA
2022.01 - 2023.07
- Suggested additional items based on customer needs and preferences.
- Placed orders for new merchandise when necessary.
- Updated customer records accurately after each transaction.
- Greeted customers upon arrival and provided assistance with product selection.
- Answered incoming calls from customers inquiring about product availability or pricing information.
- Maintained cleanliness of sales floor and backroom areas.
- Performed cashier duties such as processing payments, issuing receipts and balancing the register.
- Participated in training sessions on new products, services and procedures.
- Demonstrated knowledge of golf products, equipment and apparel to customers.
- Operated point-of-sale system efficiently to complete transactions quickly.
- Built relationships with vendors by ordering requested items on time.
- Organized stock room shelves according to company standards.
- Provided exceptional customer service while maintaining a friendly environment.
Dishwasher
Carusosrestaurant
Lancaster , PA
2021.01 - 2022.03
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Replenished soap dispensers with detergent when necessary.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
Education
High School Diploma -
Hempfield Senior High School
Landisville, PA2023-06
Skills
- Upselling
- Client Account Management
- Promotional support
- Order Processing
- Product Sales
- Retail loss prevention
- Customer Needs Assessment
- Business Development
- Contract Preparation
- Multi-tasking strength
- Negotiation Tactics
- Energetic self-starter
- Problem-solving skills
References
References available upon request.
Timeline
Sales Associate
Vineyard Vines
2024.05 - Current
Golf Shop Attendant
Four Seasons Golf Center
2023.05 - 2023.08
Golf Sales Associate
Dicks Sporting Goods Distribution Center
2022.01 - 2023.07
Dishwasher
Carusosrestaurant
2021.01 - 2022.03
High School Diploma -
Hempfield Senior High School
Similar Profiles
Evan BrangiforteEvan Brangiforte
Sales Associate at Vineyard Vines OutletSales Associate at Vineyard Vines Outlet
Christopher HayesChristopher Hayes
Director, Golf Sales at Vineyard VinesDirector, Golf Sales at Vineyard Vines
Ella WilkersonElla Wilkerson
Store Associate at Vineyard VinesStore Associate at Vineyard Vines