Ward Shehada
Tomball
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Self employed
Self employed
Houston
01.2025 - Current
- Engaged customers to understand their vehicle preferences and needs.
- Demonstrated vehicle features and benefits during test drives.
- Negotiated sales terms and conditions with potential buyers.
- Coordinated vehicle deliveries and ensured paperwork completion.
- Developed relationships with potential buyers through phone calls and emails.
- Conducted test drives for prospective buyers.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Managed customer inquiries via phone, email, and in-person interactions.
Uber driver
Uber And Lyft
Houston
07.2024 - Current
- Provided safe and efficient rides to passengers across busy urban areas.
- Maintained high vehicle cleanliness standards to enhance passenger comfort.
- Adapted routes quickly based on real-time traffic conditions and passenger needs.
- Conducted regular vehicle inspections to ensure safety and compliance with regulations.
- Communicated effectively with passengers to ensure a positive travel experience.
Car maintenance
AA DRIVE AUTO
Houston
08.2023 - 07.2024
- Advised customers on car maintenance techniques, safety regulations.
- Provided technical advice on car maintenance and repair needs.
- Performed regular maintenance inspections on all cars in the fleet.
- Performed oil changes and fluid checks for various vehicle types.
- Inspected vehicles for leaks and other potential issues.
- Assisted customers with service recommendations and vehicle care tips.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Checked fluid levels, replaced filters, and topped off fluids as necessary.
Valet Manager
Eli valet
Houston
02.2023 - 07.2023
- Managed valet staff schedules to ensure adequate coverage during peak hours.
- Trained new team members on customer service and parking procedures.
- Coordinated vehicle retrieval and check-in processes for efficient operations.
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Ensured compliance with safety regulations during all valet operations.
Wrecker Driver
Northway wrecker service
Houston
10.2022 - 01.2023
- Operated wrecker truck for safe vehicle recovery and transport.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Collaborated with dispatch to respond promptly to service calls.
- Assisted stranded motorists by providing roadside support and guidance.
- Adhered to local traffic laws while navigating various road conditions.
- Utilized specialized tools such as winches, dollies, chains, straps, hooks and ramps.
Hookah/Assistant Bar Manager
Premium hookah
Houston
04.2020 - 07.2022
- Assisted in managing daily operations of a premium hookah lounge.
- Trained staff on customer service and product knowledge best practices.
- Coordinated inventory management and ensured product availability.
- Developed engaging promotional activities to enhance customer experiences.
- Monitored compliance with health and safety regulations in the workplace.
- Supported scheduling and staffing to meet operational needs effectively.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Customer Service Representative
Walmart
Houston
04.2019 - 04.2020
- Assisted customers with inquiries and product information.
- Processed orders and returns through the company's customer service system.
- Maintained accurate records of customer interactions and issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Server
Dunkin' Donuts
Houston
12.2018 - 02.2019
- Provided excellent customer service to enhance dining experiences.
- Took customer orders and communicated them effectively to kitchen staff.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Maintained cleanliness of dining area and reset tables for new guests.
- Managed cash register and processed payments accurately at end of meals.
- Handled customer inquiries and resolved issues professionally and efficiently.
- Collaborated with team members to ensure smooth restaurant operations.
- Provided excellent customer service to ensure satisfaction.
Security Monitor
Liorxa security
Jerusalem
03.2018 - 09.2018
- Monitored surveillance systems to ensure facility security and safety.
- Conducted regular inspections of premises to identify potential security risks.
- Assisted in developing and implementing emergency response procedures for incidents.
- Collaborated with law enforcement during investigations and incident reports.
- Maintained accurate logs of daily activities and security incidents for review.
- Responded promptly to alarms or suspicious activities within the monitored area.
- Communicated effectively with team members to enhance overall security awareness.
Assistant Event Planner
Tabo events and ceremonies
Jerusalem
12.2016 - 06.2017
- Assisted in creating event timelines and schedules for smooth execution.
- Supported marketing efforts through social media promotions and outreach campaigns.
- Prepared event materials such as programs, signage, and registration documents.
- Communicated with clients to understand their needs and preferences for events.
- Collaborated with team members to brainstorm creative concepts for events.
- Managed attendee registrations and maintained accurate guest lists for events.
Customer Service Representative
Eli-national
Jerusalem
01.2017 - 04.2017
- Maintained accurate records of customer interactions and issues.
- Collaborated with team members to resolve complex customer problems.
- Provided feedback to management on common customer concerns.
- Handled high-volume calls while ensuring quality service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and product
Delivery Driver
Etihad.co
Jerusalem
06.2016 - 10.2016
- Delivered packages efficiently across designated routes to ensure timely arrivals.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Communicated with dispatch for updates on delivery schedules and route changes.
- Assisted in loading and unloading packages at distribution centers and customer locations.
- Managed delivery documentation, including receipts and proof of delivery forms.
- Provided excellent customer service by addressing inquiries during deliveries.
Education
Associate of Science - HVAC
Lone Star College
Houston, TX 07.2020 - 06.2022
Skills
- Customer engagement
- Vehicle features
- Sales negotiation
- Vehicle delivery coordination
- Safety compliance
- Route optimization
- Effective communication
- Problem solving
- Time management
- Event planning
- Flexible and adaptable
- Communication
- Decision-making
- Troubleshooting
- Calm under pressure
- Interpersonal communication
Languages
Arabic
Native/ Bilingual
Hebrew
Limited
Timeline
Self employed
Self employed
01.2025 - Current
Uber driver
Uber And Lyft
07.2024 - Current
Car maintenance
AA DRIVE AUTO
08.2023 - 07.2024
Valet Manager
Eli valet
02.2023 - 07.2023
Wrecker Driver
Northway wrecker service
10.2022 - 01.2023
Associate of Science - HVAC
Lone Star College
07.2020 - 06.2022
Hookah/Assistant Bar Manager
Premium hookah
04.2020 - 07.2022
Customer Service Representative
Walmart
04.2019 - 04.2020
Server
Dunkin' Donuts
12.2018 - 02.2019
Security Monitor
Liorxa security
03.2018 - 09.2018
Customer Service Representative
Eli-national
01.2017 - 04.2017
Assistant Event Planner
Tabo events and ceremonies
12.2016 - 06.2017
Delivery Driver
Etihad.co
06.2016 - 10.2016