Summary
Overview
Work History
Education
Timeline
Generic

Ward Williams

Tulsa,Oklahoma

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

AGM

Blackhawk Casino/Sac & Fox Nation Casino
12.2020 - 06.2024
  • Oversee two casinos
  • Annual budgets, Hiring, Coaching, Contract negotiations and slot floor game mix.

Table Games Operations Manager

Potawatomi Hotel & Casino
05.2017 - 08.2020
  • Managed Table Games which had 100 tables and 600 hundred team members, Poker room with 25 tables and an OTB that seats 125 guests
  • Responsibilities include vendor negotiations on all contracts, game changes when needed, Budgets, Hiring, Coaching and Guest Service
  • Redesigned the casino floor to make it more inviting for the guests
  • Also designed a new schedule model to reduce over time and saved the casino $250k a month and increased dealer's toke rate by $5 an hour
  • Average player worth was $76 with 6.6M visitors a year.

GM

South wind Casino
07.2015 - 09.2017
  • Overseen two casinos and a travel plaza
  • To ensure we exceed our guest's expectations and retain loyalty to the brand
  • Helped open two new properties.

Casino Manager

Osage Casino
02.2014 - 07.2015
  • Overseen Slots, Table Games, Hotel, Restaurant, Bar & Grill and Convenient Store
  • Make sure our guests are having a great time, handle all guests' disputes
  • Issue comps, Scheduling, Payroll and Evaluations
  • Coaching to team members when needed.

Acting Table Games Manager

Glia River Casinos
10.2010 - 02.2013
  • Manage The Day to Day Operations of the Table Games Department with 46 Games
  • Drop and Hold Analysis Daily
  • Coaching and Evaluating of Managers.

Table Games Shift Manager/M.O. D

Glia River Casinos
10.2010 - 02.2013
  • Manage The Day to Day Operations of the Casino, Hotel, Valet and F&B, Guest service, Evaluations, Coaching of Staff and Scheduling.

Table Games Pit Manager

Glia River Casinos
10.2010 - 02.2013
  • Manage The Day to Day Operations of the Table Games Department, Guest Service, Evaluations, Coaching of Staff and Scheduling.

Dual-Rate Casino Operational Manager

Caesars Entertainment
07.2004 - 08.2009
  • Manage Staffing according to volume Dice and Card Inventory Daily Evaluation and Coaching of Team Members

Table Games Floor Supervisor

Caesars Entertainment
07.2004 - 08.2009
  • Ran pencil to staff Dealers Open and Close Games Table fills, Credits and Markers

Table Games Dealer

Hollywood Casino
10.1999 - 08.2003
  • Sit Box whenever needed on Craps Dealt Craps, Roulette and Blackjack Dealt Carnival Games State Certification in Craps, Roulette and Black Jack.

Kaizen certified - The art of Efficiency

Hollywood Casino
01.1998 - 01.1999
  • Received numerous awards for guest service throughout my career
  • Also teach guest service.

Education

High school diploma -

J. Sterling Morton High School
Cicero, IL
05.1984

Timeline

AGM

Blackhawk Casino/Sac & Fox Nation Casino
12.2020 - 06.2024

Table Games Operations Manager

Potawatomi Hotel & Casino
05.2017 - 08.2020

GM

South wind Casino
07.2015 - 09.2017

Casino Manager

Osage Casino
02.2014 - 07.2015

Acting Table Games Manager

Glia River Casinos
10.2010 - 02.2013

Table Games Shift Manager/M.O. D

Glia River Casinos
10.2010 - 02.2013

Table Games Pit Manager

Glia River Casinos
10.2010 - 02.2013

Dual-Rate Casino Operational Manager

Caesars Entertainment
07.2004 - 08.2009

Table Games Floor Supervisor

Caesars Entertainment
07.2004 - 08.2009

Table Games Dealer

Hollywood Casino
10.1999 - 08.2003

Kaizen certified - The art of Efficiency

Hollywood Casino
01.1998 - 01.1999

High school diploma -

J. Sterling Morton High School

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Ward Williams