Warelis Colon- Santiago
Jacksonville,United States
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Also Brings positive attitude and commitment to continuous learning. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
Work History
Security Officer
Giddens Security
- Enforced strict entry protocols to prevent unauthorized access to facilities.
- Ensured ID verification prior to providing entry.
- Verified identities of individuals entering and leaving the facility to prevent unauthorized access.
- Managed routine inspections across buildings, landscapes, and project sites.
- Supervised entrance and departure processes for vehicles, cargo trucks, and visitors.
- Strengthened security protocols by performing regular patrols and overseeing surveillance systems.
Sales Associate
Old Navy
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Service Associate
Gate Car Wash
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Managed client accounts by updating information and processing transactions accurately.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Returns Processor
Amazon
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
Security Officer
Allied Universal Security Services
Jacksonville, FL
06.2023 - 12.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
Horizon Institute
Jacksonville, FL06.2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Conflict de-escalation
- bilingual
- Metal detector operation
Timeline
Security Officer
Allied Universal Security Services
06.2023 - 12.2024
Security Officer
Giddens Security
Sales Associate
Old Navy
Service Associate
Gate Car Wash
Returns Processor
Amazon
Horizon Institute