Warens St.Remy
Department of Juvenile Justice
Daytona Beach,FL
8
years of professional experience
Detail-oriented professional with a strong background in client services. Skilled in maintaining confidentiality, managing multidisciplinary collaborations, and employing analytical skills to improve client outcomes. Eager to leverage expertise in developing individualized support strategies.
Work History
Juvenile Probation Intake Specialist
1 Year 7 Months- Collaborated with multidisciplinary teams to develop individualized treatment plans for youth clients.
- Facilitated effective communication between families, service providers, and juvenile justice personnel.
- Conducted initial assessments to determine eligibility for services and support programs.
- Maintained accurate and confidential records in compliance with regulatory standards and organizational policies.
Client Service Representative
3 Years 7 Months- Managed customer inquiries and provided solutions to enhance satisfaction and retention.
- Developed and maintained strong client relationships through effective communication and problem resolution.
- Analyzed customer feedback to identify trends, informing strategies for service enhancement and client engagement.
- Coordinated cross-functional initiatives to address client needs, ensuring timely and effective responses.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Education
Bachelor of Science - Criminal Justice
Skills
Time management expertise
Strong analytical skills
Sales support
Client retention
Data analysis proficiency
Stock management
Timeline
Juvenile Probation Intake Specialist
Department of Juvenile Justice
10.2024 - 05.2026Read More
Client Service Representative
TeleTech Holdings
02.2018 - 09.2021Read More
Bethune-Cookman University
Bachelor of Science from Criminal Justice
Read More