Wariya Prosise

• Provided excellent customer service, ensuring customer satisfaction and resolving issues promptly
• Managed a high volume of customer inquiries and requests in a fast-paced environment
• Handled cash transactions accurately and maintained a balanced cash drawer
• Collaborated with team members to ensure smooth operation of the restaurant.

• Assisted senior testers in developing and executing test cases for new software features
• Identified and reported software defects, working closely with developers to resolve issues
• Participated in team meetings to discuss project progress and strategies for improving software quality
• Collaborated with cross-functional teams to ensure software met quality standards and user requirements.

Projects: Daywork is a platform for both part-time and full-time job opportunities for providing workers to companies.
Description: Developed a test automation framework using Selenium WebDriver to streamline the testing process for a web application
Responsibilities: Created test scripts, executed tests, and analyzed results to identify and report software defects
Technologies used: Java, Selenium WebDriver

• High level of attention to detail with the ability to prioritize and multitask
• Using computer knowledge and data entry skills to troubleshooting any clinical lab specimen related issues
• Receive, sort, and prepare specimens for testing and analysis.

• Responds to customer inquiries by phone calls and Email,research and answer customer inquiries and requests regarding accounts, products, rates and services
• Cash handling and promoting related products and services to customers and future customers
• Troubleshoot customer issues by working with Contact Center leadership team
• Excellence score above 90% in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience.

• Offering caregiver and early education for children from 6 weeks to 5 years old
• To improve early infant communication and communicate with children
• Knowledge of First Aid, CPR, Basic Life Support (BLS) for health care professional.

• Generated reports and presentations of projects and documented the progress and conclusions
• Participated and assisted the project manager in presentations to our clients
• Insured implementation phase met timing and budget targets through timeline monitoring and process control
• Trained survey teams in data entry, collection and refinement of project data using MySQL
• Organized the overall databases, reviewed, and validated the collected data
• Created and formatted logs, reports, and other documentation, used by land surveying teams with applications such as Microsoft Office, Google Maps, and Google Earth.

• Managed quality assurance of key data points and quality control of the data
• Created presentations using in-depth analysis and graphical outputs
• Developed presentations and marketing materials for potential clients
• Supported sales teams with addressing client concerns and questions related to environmental science and technology.