Warlas De Oliveira
Palmetto,FL
Summary
Dedicated to delivering exceptional customer service with a strong commitment to excellence. Highly organized and dependable, adept at managing multiple priorities while maintaining a positive attitude. Proactively takes on responsibilities to achieve team objectives and drive success. A collaborative team player focused on fostering a supportive and efficient work environment.
Email : Warlashealingcenter@gmail.com
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Fitness Quest Physical Therapy
Palmetto, FL
07.2025 - Current
- Facilitated patient scheduling and implemented appointment reminders to support operational efficiency.
- Coordinated and sustained efficient communication pathways to ensure seamless interactions among patients, therapists, and insurance providers.
- Reviewed and verified insurance claims to guarantee compliance with regulatory requirements and accuracy in processing.
- Developed and executed patient feedback mechanisms aimed at improving service delivery and fostering patient satisfaction.
Medical Referral Specialist
Palm Medical Center
Miami, FL
01.2023 - 04.2025
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for procedures before referring clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers.
Patient Care Coordinator & Pre-Op Coordinator
Sanitas Guide Well
Miami, FL
05.2019 - 12.2022
- Communicated with insurance companies to verify coverage
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Processing referrals to specialist
- Obtain/gathering authorizations for pre-op clearance and procedures.
Education
Associate of Arts - Psychology
Quincy Community College
Bedford, MA06-2026
Certificate - Massage Therapy
Miami Dale College
Miami, FL04-2025
Skills
- Detail-oriented
- Skilled in prioritizing concurrent responsibilities
- Streamlined patient movement
- Patient outreach and support
Certification
Pre-Op Coordination & Scheduling
DME, Wound Care & Home Health Referrals
Diagnostic Image(MRI, CT, X-Ray, Ultrasound)
All Insurance(Commercial, Medicare ,Medicaid, HMO, PPO)
Insurance Authorization & Verifications
eClinicalworks(ECW)HIPAA Compliance
Patient Advocacy & Follow Up
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Fitness Quest Physical Therapy
07.2025 - Current
Medical Referral Specialist
Palm Medical Center
01.2023 - 04.2025
Patient Care Coordinator & Pre-Op Coordinator
Sanitas Guide Well
05.2019 - 12.2022
Certificate - Massage Therapy
Miami Dale College
Associate of Arts - Psychology
Quincy Community College