Hi, I’m
Warnisha Foster
Ocala,FL
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
years of professional experience
Work History
S.H.E.B.A Non-Profit
Operations Manager
05.2020 - Current
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented new safety protocols and training programs resulting in a 40% decrease in workplace accidents.
- Led a team of 15 employees and consistently exceeded production targets by 10%.
Neighborhood Storage Center
Area Manager
06.2020 - 12.2022
Job overview
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw operations across multiple locations, effectively allocating resources and prioritizing tasks to ensure seamless workflow.
- Conducted one-on-one coaching sessions with trainees, utilizing active listening and problem-solving skills to identify areas of improvement and provide tailored solutions.
- Set and monitored team performance goals, providing ongoing feedback and guidance to promote continuous improvement.
Genesys Rehab Services
Rehab Office Coordinator
03.2016 - 05.2019
Job overview
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted healthcare verification processes and ensured compliance with regulatory standards
- Oriented patients to program and facility, ensuring a smooth transition into rehabilitation services
- Administered patient authorizations and managed document filing and case management tasks
- Led office organization efforts and facilitated effective communication with healthcare professionals and patients alike
Teleperformance
Customer Service Representative
01.2013 - 05.2015
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Demonstrated exceptional customer service skills by aligning with the Core Values of C.A.R.E.S, while effectively troubleshooting programming and equipment issues for customers.
Education
Coursera
Project Management Certification from Google Project Management Specialization
06.2023
Concorde Career CollegeHollywood, FL
Pharmacy Technician from RPT (Registered Pharmacy Technician)
07.2013
Miami Lakes Educational Center And Technical CollegeHialeah, FL
Diploma from Health Occupations Teacher Education
09.2010
Miami Carol City Senior High SchoolMiami Gardens, FL
High School Diploma
06.2008
Skills
- Leadership
- Agile Methodologies
- ASANA
- Process Improvement
- WBS
- Project Management
- Customer Service
- Quality Assurance
- Data & Analytics
- Communications
- Conflict Mediation
- Reporting
- Organizational Skill
- Risk Management
Timeline
Area Manager
Neighborhood Storage Center
06.2020 - 12.2022
Operations Manager
S.H.E.B.A Non-Profit
05.2020 - Current
Rehab Office Coordinator
Genesys Rehab Services
03.2016 - 05.2019
Customer Service Representative
Teleperformance
01.2013 - 05.2015
Coursera
Project Management Certification from Google Project Management Specialization
Concorde Career College
Pharmacy Technician from RPT (Registered Pharmacy Technician)
Miami Lakes Educational Center And Technical College
Diploma from Health Occupations Teacher Education
Miami Carol City Senior High School
High School Diploma
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