Workday
WARREN HARVEY
Santa Barbara,CA
Summary
Results-driven C-suite program manager/director known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using servant leadership, problem-solving, and adaptability to deliver projects on time, and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Overview
10
10
years of professional experience
Work History
Executive Director, Office of Eligibility Services
Maryland Department of Health
Baltimore, Maryland
10.2024 - 10.2025
- Directed the daily operations of the Maryland Medicaid Program's Office of Eligibility Services, ensuring compliance with applicable laws and regulations.
- Coordinated health program initiatives across multiple state agencies, community advocates, and stakeholders for Medicaid Eligibility Services, including Modified Adjusted Gross Income (MAGI) and Non-Modified Adjusted Gross Income (Non-MAGI) eligibility coverage groups.
- Managed budgeting and financial planning processes for the program office, with an annual budget of over $30 million.
- Implemented project timelines and deliverables to ensure the timely execution of state and federal regulations, guidelines, and procedures.
- Created detailed plans outlining timelines, goals, budgets, staffing needs, and other requirements for projects and developments.
- Facilitated meetings to gather input and feedback from home- and community-based waiver service program health partners, support services, and stakeholders.
- Implemented new technologies to streamline processes and enhance productivity.
- Represented the organization at industry events, conferences, and public meetings.
- Managed crisis situations to minimize impact on operations and reputation.
- Developed training materials for staff on program implementation and procedures.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Oversaw program compliance with requirements, schedule and budget.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Identified areas of improvement in existing processes, procedures, and systems related to the program delivery cycle, and identified opportunities for improvement in operational performance metrics.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Cultivated strong relationships with constituents, participants, and beneficiaries by responding promptly to inquiries or complaints.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
Chief of Staff, Maryland Medicaid Program
Maryland Department of Health
Baltimore, Maryland
07.2021 - 10.2024
- Coordinated interdepartmental initiatives to enhance operational efficiency within health services.
- Managed communications between the executive office, senior leaders, and other staff members.
- Responded to inquiries from legislators and support staff.
- Prepared meeting agendas, notes and briefing materials.
- Supported development of materials for legislative hearings, meetings and briefings for the Maryland Legislative session.
- Developed strategic plans to improve health program implementation and outreach efforts.
- Facilitated meetings with stakeholders to align on departmental objectives and priorities.
- Analyzed policy impacts on public health services and programs to inform executive recommendations.
- Supported budget planning by evaluating resource allocation for various health projects.
- Built strong relationships with key internal and external parties to support strategic communications and advocacy.
- Formulated policies and procedures to improve operational efficiency of the organization.
- Organized workshops, seminars, conferences, and other events as required by executives.
- Analyzed policies, procedures, and guidelines set by the Maryland Department of Budget & Management in order to effectively innovate organizational change management for the program.
- Represented the Deputy Secretary of Healthcare Financing and Medicaid, and the Secretary of Health at public functions or meetings with external stakeholders.
- Maintained a calendar of upcoming events and deadlines for the program directors and deputy secretary.
- Served as coordinator and manager for state and federal legislative compliance through audits and federal reporting.
- Served as the primary point of contact for the Centers for Medicare and Medicaid Services (CMS) regional contacts.
- Served as a senior Human Resources manager/generalist for the Maryland Medicaid program by managing the budgetary exemption process, classification confirmation, job posting and selection, performance evaluation compliance, disciplinary matters, payroll compliance, and other personnel management tasks.
- Updated budget documents to track purchases for contracting consultants, travel expenses, subscription services and supplies.
Director of Administrative Services
Maryland Department of Health
Baltimore, Maryland
04.2019 - 07.2022
- Implemented policies to enhance operational efficiency in departmental processes.
- Developed strategic plans to streamline administrative workflows and operations.
- Led cross-functional and shared services teams with other departments within the organization to optimize workflow processes throughout the organization.
- Managed administrative functions for healthcare programs and services.
- Oversaw budget preparation and resource allocation for various health initiatives.
- Facilitated communication between departments to improve service delivery outcomes.
- Provided guidance and training to staff members regarding best practices when it comes to office administration tasks.
- Conducted regular audits of administrative practices to identify areas for improvement or process streamlining opportunities.
- Maintained a comprehensive filing system containing documents related to various administrative processes.
Special Assistant
Maryland Department of Health
Baltimore, MD
12.2015 - 04.2019
- Executive-level calendar management for the Executive Director of the Maryland Medicaid Program's Office of Systems, Operations & Pharmacy.
- Assisted senior management in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
BBA - Business Administration And Management
University of Maryland Global Campus
Hyattsville, MDSkills
- Project management
- Budget management
- Stakeholder engagement
- Strategic planning
- Regulatory compliance
- Process improvement
- Vendor management
- Problem-solving
Accomplishments
State of Maryland Governor's Citation (Excellence during the COVID-19 public health emergency)
Affiliations
Maryland Department of Health Liaison for the Walter Lomax Act Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Intranet Quorom
Maryland Medicaid Information Systems
Microsoft Office Suite
Google Suite
Interests
Medicaid & Medicare
Home and Community-Based Services Waiver Programs
Intellectual & Developmental Disabilities
Behavioral Health
Community Engagement
Community Service
Timeline
Executive Director, Office of Eligibility Services
Maryland Department of Health
10.2024 - 10.2025
Chief of Staff, Maryland Medicaid Program
Maryland Department of Health
07.2021 - 10.2024
Director of Administrative Services
Maryland Department of Health
04.2019 - 07.2022
Special Assistant
Maryland Department of Health
12.2015 - 04.2019
BBA - Business Administration And Management
University of Maryland Global Campus