Javon Bussey
The Bronx,NY
Summary
Adept at navigating high-stress environments, I significantly enhanced customer loyalty and team efficiency during my tenure at Dispatching. Leveraging expert problem-solving and critical thinking skills, I consistently exceeded performance metrics, contributing to a culture of excellence and results. My background also includes proficient technical support and a commitment to quality control, underscoring my ability to meet and surpass employer expectations.
Overview
8
8
years of professional experience
Work History
Truck Driver
Bussey Boyz LLC
The Bronx, NY
03.2022 - 06.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Food Service Worker
Madison Square Garden, MSG
New York, NY
04.2019 - 02.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Customer Service Representative
Dispatching
The Bronx, NY
09.2016 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
GED -
Stevenson High School
The Bronx, NY06.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Client Relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Documentation
- Administrative Support
- Technical Support
- Quality Control
Timeline
Truck Driver
Bussey Boyz LLC
03.2022 - 06.2024
Food Service Worker
Madison Square Garden, MSG
04.2019 - 02.2022
Customer Service Representative
Dispatching
09.2016 - 10.2018
GED -
Stevenson High School