DOREEN CLARK
Key Largo,FL
Summary
Tenured Global strategic, professional in Human Resource Management and diplomacy, working with diversified workforces. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
ACCOMPLISHMENTS Led successful teams. Developed systems- HRIS. Achieved cost-saving by setting up auditing payroll measures to reduce human error. Change champion during COVID-19 in the new work world. Achieved efficiency by introducing cross-training for routine tasks that could be shared during slow seasons at the hotel.
Overview
13
13
years of professional experience
Work History
AREA DIRECTOR
PEOPLE & CULTURE, Shaner Hotel Group, Largo Resort & Spa
Playa
03.2022 - Current
- Marriott Courtyard, Faro Blanco Resort &Yacht Club, Florida Keys
- Human Resource Oversight of three resorts in the Florida Keys
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions
- Reduced Worker's compensation bill by $200,000 through consistent OSHA training, maintaining clean and well-organized production areas to avoid violations, injuries or unnecessary work delays due to hazards or inefficient layouts
- Initiated company-wide training program to improve operations and reduce turnover 10%
- Created and designed Job descriptions for new positions for the properties
- Performed audits to reduce and control loss and meet internal audit and compliance objectives saving $10,000 in potential wage audits
- Collaborated with internal teams to streamline operations through developing and implementing additional policies
- Strategically managed resources, milestones, and budgets, saving $5,000 in expenses monthly
- With General Manager, developed and implemented payroll audit procedures to reduce human error, saving over $50,000 in lost profit
- Coordinated leadership workshops to educate team members on best practices to optimize productivity
- Delivered business strategy and developed systems and procedures to improve team efficiency.
HR GENERALIST
Baptist Health South Florida
, Florida
08.2021 - 03.2022
- Keys
- Partner with department heads to assist in identification of trends/concerns and resolution, increasing pool of candidates and reducing costs in travelers by $30,000
- Administer corrective actions, and grievance processes prepare and submit responses for EEO charges and other legal matters as in-house consultant
- Partner with department leaders in facilitating general human resource matters like compensation, benefits, training by providing education on policies, and procedures and ensuring appropriate follow-through on inquiries
- Maintain awareness of employee attitudes, and needs and effectively communicate trends and concerns
- Increased engagement through well-being initiatives as shown in employee survey increasing revenue by 5% through engaged workforce
- Diversity and Inclusion Ambassador on property
PEOPLE & CULTURE MANAGER
Davidson Hotels & Resorts- Baker's Cay Resort
04.2019 - 06.2020
- Florida Keys
- Recruitment, controlling resume flow using ATS and putting in place retention strategies
- Audited employee codes and worked with corporate to make adjustments, saving the company over 100k in lawsuits of wrongful payments
- Worked with the controller each month, giving solutions on how to account for cash tips and employee errors, saving the company over 2k in monthly losses
- Recovered a lot of data lost during hurricane Irma and updated it in the HRIS just in time for a random USCIS audit of I-9s, saving the company over 20k in fines
- Worked with IT and created an internal HRIS and uploaded a backup of over 500 manual files to ensure information security saving the company over 10k of data loss in case of a natural disaster like a hurricane
- Payroll processing for over 150 employees bi-weekly, full-cycle after verification of timecards, LOAs, bonuses, garnishments, and any other payroll submissions from department heads various, payroll data uploads, reconciling data among payroll and HRIS systems as well
- Filed EEOC and Affirmative Action reports timely and attended any court hearings for disputes
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives to include having backup candidates to avoid departmental employee short-falls
- Implemented quality control initiatives to reduce downtime and increase revenue by 10%.
HUMAN RESOURCE COORDINATOR
Davidson Resorts & Hotels
Key Largo , FL
04.2019 - 08.2019
- Maintained and updated filing system for over 200 employees, payroll processing, and Primary liaison for customer service and problem-solving on payroll questions
- Implemented compensation and benefits systems, IT support to Team Members
- Updated HR transactions and maintained accurate master data in HRIS, including hiring, change, and exit documentation
- Directed job fairs of over 100 candidates a day to bring in local talent for long-term and seasonal positions ensuring the resort was fully staffed in busy season increasing profits by 10%.
PROTOCOL SPECIALIST
U.S. Embassy
Kampala
06.2014 - 10.2016
- On-boarded new Ambassadors and Deputy Chiefs of Mission, provided protocol Guidance to the Ambassador, Deputy Chief of Mission and other mission staff to enhance Diplomatic relations, developed a new training procedure for new Americans on cultural norms across the different culture that fostered trust and respect with other diplomats and the locals by recognizing and embracing cross-cultural differences, managed the departmental budget, ensuring costs are effectively met, pioneered a new Information system to check-in guests at functions using barcodes provided guidance to other Mission staff both local and American on labor and international relations.
HUMAN RESOURCE GENERALIST- SECRETARY'S OFFICE
Makerere University Business School
Kampala
02.2013 - 05.2014
- Prepared University Budget for over 500 employees by reviewing all submitted departmental budgets, merging them, and preparing them for presentation to Board
- Formulation of action plans for the HR department to keep the University in compliance with labor and employment laws
- Headed the Staff development and Welfare Program, giving loans to over 200 employees worth over $100,00 and ensuring it's paid back on time
- Head of Training Department
- Training over 50 employees every three months
- Worked with accounting on the monthly general ledger to ensure that departments are remaining within budget and proposing ways to cut costs hence making savings worth $20,000.
HUMAN RESOURCE ASSISTANT, HUMAN RESOURCE OFFICE
Makerere University Business School
Kampala
11.2010 - 01.2013
- Developed Human Resource Information System for HR Office that eased workload and reducing paper use by 60%
- Administered benefits program, Monitored academic progress of over 100 academic staff to ensure on-time completion
- Prepared payroll for over 400 staff for review by Assistant Human Resource Manager
- Approved overtime requests making sure department heads do not exceed limits for each staff member.
Education
MBA - Human Resources Management
Makerere University
Kampala, Uganda06.2014
Bachelor of Arts - Human Resource Management
Makerere University
Kampala, Uganda06.2008
Skills
- Wages and salary
- Talent management
- Benefits and compensation
- Training and mentoring
- Team Building
- Risk management
- Organizational Development
- Leadership
- Decision Making
- Data Management
- Ability To Collaborate
- Human Resources
Affiliations
Society of Human Resource Management
CERTIFICATIONS
SHRM-SCP - SHRM Senior Certified Professional
PHRCa - Professional in Human Resources
.
Timeline
AREA DIRECTOR
PEOPLE & CULTURE, Shaner Hotel Group, Largo Resort & Spa
03.2022 - Current
HR GENERALIST
Baptist Health South Florida
08.2021 - 03.2022
PEOPLE & CULTURE MANAGER
Davidson Hotels & Resorts- Baker's Cay Resort
04.2019 - 06.2020
HUMAN RESOURCE COORDINATOR
Davidson Resorts & Hotels
04.2019 - 08.2019
PROTOCOL SPECIALIST
U.S. Embassy
06.2014 - 10.2016
HUMAN RESOURCE GENERALIST- SECRETARY'S OFFICE
Makerere University Business School
02.2013 - 05.2014
HUMAN RESOURCE ASSISTANT, HUMAN RESOURCE OFFICE
Makerere University Business School
11.2010 - 01.2013
MBA - Human Resources Management
Makerere University
Bachelor of Arts - Human Resource Management
Makerere University
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