Warren Craft Jr.
San Antonio,TX
Summary
Customer-focused professional with extensive hands-on experience in automotive maintenance, including preventative services and vehicle inspections. Proven ability to train team members while maintaining a clean and safe work environment. Seeking a long-term role to leverage customer service skills and automotive expertise for mutual growth.
Overview
8
8
years of professional experience
Work History
Senior Oil Change Technician
Valvoline
San Antonio, USA
05.2023 - 01.2026
- Performed preventative maintenance services including oil changes, filter replacements, fluid checks, tire pressure inspections, and vehicle safety inspections.
- Installed oil filters, drain plugs, air filters, wiper blades, and other automotive maintenance products.
- Verified and adjusted fluid levels to promote vehicle performance and longevity. proper levels of engine oil, transmission fluid, coolant, brake fluid, power steering fluid, and windshield washer fluid.
- Completed multi-point vehicle inspections and communicated maintenance recommendations to customers and team members.
- Delivered exceptional customer service by clearly explaining recommended services and addressing customer questions and concerns.
- Advised customers on additional services based on vehicle needs, ensuring honest and transparent interactions.
- Trained and mentored team members on service procedures, safety guidelines, and customer service expectations to enhance team competency.
- Maintained a clean, organized, and safe service bay while following company safety standards.
- Operated automotive service equipment and accurately completed service documentation.
- Supported daily shop operations including inventory checks, stocking supplies, and maintaining service efficiency.
Automotive Technician
Jiffy Lube
San Antonio, USA
12.2019 - 03.2020
- Performed oil changes, replaced oil filters, installed new drain plugs, and completed preventative maintenance services.
- Completed vehicle inspections and identified potential maintenance needs.
- Checked oil levels, tire pressure, and vehicle fluid levels while communicating findings to customers and team members.
- Followed safety procedures and company standards while servicing customer vehicles.
- Cleaned tools and equipment to ensure optimal performance during vehicle servicing. and lubricated fittings and maintained a clean, organized service center.
- Assisted customers by providing product and service information, enhancing overall customer satisfaction.
Customer Service Representative
Valero
San Antonio, USA
06.2019 - 12.2019
- Delivered exceptional customer service by addressing inquiries, facilitating purchases, and providing detailed product information.
- Processed customer transactions efficiently using cash register, ensuring accuracy and timely service.
- Maintained a clean and organized store environment.
- Assisted with inventory management, stocking merchandise, and monitoring product levels.
- Advocated for monthly specials and company promotions, contributing to increased sales engagement.
- Received and verified vendor deliveries while maintaining accurate records.
Cook
The South Chicken and Waffles
San Antonio, USA
12.2018 - 04.2019
- Coordinated multiple cooking stations in a fast-paced restaurant to deliver timely and high-quality dishes.
- Prepared dishes according to recipes, ensuring flavor and presentation met restaurant standards.
- Prepared food using fryer and kitchen equipment while following safety and sanitation standards.
- Ensured cleanliness of cooking areas, equipment, and workstations to maintain safety and hygiene standards.
Broiler Cook
54th Street Bar and Grill
San Antonio, USA
08.2017 - 08.2018
- Managed multiple tasks and cooking stations effectively during high-volume service periods to maintain smooth operations.
- Prepared high-quality food using broiler and kitchen equipment to meet customer expectations.
- Supported team members during busy service periods to enhance overall restaurant efficiency.
- Followed food safety guidelines and maintained a clean work environment.
Education
High School Diploma -
Sam Houston High School
San Antonio, TX06-2007
Skills
- Customer service
- Data entry
- Microsoft Office 365
- Advanced Vehicle Diagnostics
- Comprehensive Maintenance Checks
- Tire Rotation Techniques
- Automotive Product Recommendations
- Automotive Parts Ordering
- Service Recommendations
- Point-of-Sale (POS) Systems & Cash Handling
- Inventory control
- Problem solving
- Workplace safety
- Team Collaboration
- Fast learner
- Self-motivated
Timeline
Senior Oil Change Technician
Valvoline
05.2023 - 01.2026
Automotive Technician
Jiffy Lube
12.2019 - 03.2020
Customer Service Representative
Valero
06.2019 - 12.2019
Cook
The South Chicken and Waffles
12.2018 - 04.2019
Broiler Cook
54th Street Bar and Grill
08.2017 - 08.2018
High School Diploma -
Sam Houston High School