Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SoftwareDeveloper
Warren Kring

Warren Kring

Federal Way,Washington

Summary

Over 39 years of experience in the IT industry with a track record at prestigious companies including Boeing Defense and Space Group, BergerABAM Engineers, and WSP – USA. Started as an intern at Boeing, quickly mastering DEC VAX servers and supporting the network team. Played a pivotal role at BergerABAM in establishing internet connectivity and email services. Transitioned to WSP, assuming leadership positions like US IT Service Delivery Lead and Major Incident Manager for the Americas region, excelling in managing technical changes and meeting SLAs. Despite navigating challenges like a 2025 reduction in force, maintains unwavering dedication to IT service delivery.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Assistant Vice President, Major Incident Manager

WSP - USA
03.2024 - 05.2025


  • Worked with the global MIM team responsible for leading and managing the resolution of high-impact IT incidents that significantly disrupted the business.
  • The MIM team is involved in creating a Major Incident Review document, as well as problem management, creation of the Root Cause Analysis document, and problem management to minimize the chance a similar issue could happen again.
  • Daily meetings held with the executive leadership team in the Americas region to provide updates on ongoing major incidents and problem management activities.

Assistant Vice President, Service Delivery Lead

WSP, USA
01.2018 - 03.2024
  • Initially worked with the Mergers and Acquisitions team to merge the ABAM network into WSP.
  • Attend weekly Technical Review and Change governance meetings to review and approve changes that will impact the US whether regional changes or global changes.
  • Work with the escalation team to escalate/expedite tickets that need attention.
  • Work with business partners in helping them get the support they need to be productive and billable.
  • Occasionally tackle special projects as need be, applying my knowledge where needed.

IT Director

BergerABAM Engineers Inc.
01.1992 - 01.2018
  • Managed an IT team of 5 (including myself), providing support to 250+ users in 11 offices.
  • Personally involved in setting up new offices from an IT standpoint, including installation of servers (Windows, Nimble, EMC, QNAP) and supporting all IT infrastructure. Grew from 1 floor of 1 building to 12 offices.
  • Evaluated new equipment to support the growing IT needs of the company.
  • Procured all IT equipment for the company.
  • Responsible for Disaster Planning, Disaster Recovery, and Disaster Avoidance.
  • Managed Sonicwall firewalls and VPN connections that served as a backup to our EDI WAN infrastructure, as well as procuring and maintaining ISP contracts.
  • Transitioned the company from a VAX/VMS Pathworks network environment to Windows NT.
  • Introduced Email and the Internet to the company.
  • Responsible for data security (backups) and data retention.
  • Supported the transition to WSP starting in 2018.

VAX/VMS Systems Manager

Boeing Defense and Space Group
01.1995 - 01.1992
  • Worked initially as an intern in the Microprocessor Design Support Center. Assisted with the day-to-day operation of the campus Sytek network, transition to a new VAX 8600 mini computer, and working in the lab supporting engineers using the microprocessor design support tools.
  • After hiring back full-time upon graduation, I became a VAX/VMS System Manager supporting 21 VAX computers and over 450 users.

Education

Bachelor of Science - Computer Science

Washington State University
Pullman, WA
12-1986

Microsoft Certified Systems Engineer (MCSE) -

Microsoft
Redmond, WA

ITIL Foundation Certificate in IT Service Management, ITL 4 Edition - undefined

Axelos

Skills

  • VAX/VMS, Microsoft Windows, Microsoft Windows Server, Exchange Server, Sonicwall firewalls, HP Procure switches, Cisco routers, structured cabling systems, copiers, video surveillance, access control systems, Nimble storage, Mitel phone systems, Polycom Videoconference systems, Office 365, PC construction/maintenance/repair, Engineering software support (Autodesk, Bentley, Newforma, etc), ServiceNow ticketing system, ITIL Foundations
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Certification

MCSE, ITIL Foundations

Languages

French
Elementary

Timeline

Assistant Vice President, Major Incident Manager

WSP - USA
03.2024 - 05.2025

Assistant Vice President, Service Delivery Lead

WSP, USA
01.2018 - 03.2024

VAX/VMS Systems Manager

Boeing Defense and Space Group
01.1995 - 01.1992

IT Director

BergerABAM Engineers Inc.
01.1992 - 01.2018

ITIL Foundation Certificate in IT Service Management, ITL 4 Edition - undefined

Axelos

Bachelor of Science - Computer Science

Washington State University

Microsoft Certified Systems Engineer (MCSE) -

Microsoft

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