Warren Lucien
Malta,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Transportation Associate
Coke Florida
05.2022 - 08.2023
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Train and develop new team members.
Heavy Haul Truck Driver
Always Transport
11.2020 - 03.2022
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Customer Service Representative
Asurion
01.2016 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Met customer call guidelines for service levels, call center was high volume handle time and productivity.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZ08.2010
Skills
- Account Management
- Sales Expertise
- Retail Sales Customer Service
- Microsoft Word
- Microsoft Excel
Timeline
Transportation Associate
Coke Florida
05.2022 - 08.2023
Heavy Haul Truck Driver
Always Transport
11.2020 - 03.2022
Customer Service Representative
Asurion
01.2016 - 01.2021
Associate of Science - Business Administration And Management
University of Phoenix
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