Summary
Overview
Work History
Education
Skills
Timeline
Generic

SCOTT BENSON

Moreno Valley,CA

Summary

My name is Scott Benson, and with a seven-year career in customer support both in person and in call center settings, I possess a strong aptitude for working with little supervision in remote environments as well as problem solving and meeting exceptional customer quality standards with efficiency. I'm highly empathetic with a deep passion for being able to help and I hope that I'm able to use those skills to represent Alston& Bird.

Overview

11
11
years of professional experience

Work History

Transportation Associate

Amazon
Perris, California
11.2022 - Current
  • Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
  • Operated tractor-trailers to transport loads from the main site to an offsite location.
  • Transport loads to other Amazon locations across Southern California.

City Carrier Assistant

United States Postal Service, USPS
Upland, California
10.2020 - 10.2022
  • Resolved customer inquiries, questions and concerns to consistently offer quality service
  • Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
  • Handled packages 50 lbs or heavier, loading onto delivery truck each morning
  • Drove a box truck for assigned routes for both delivery and mail pick up

SR FINANCIAL SERVICE REPRESENTATIVE (REMOTE)

Nordstrom Card Services
Santa Ana, California
01.2018 - 10.2020
  • Process applications, payments, and banking information for customers.
  • Independently apply strong analytical, problem-solving and decision making-skills for customer solutions.
  • Conduct team meetings to discuss weekly performance goals and company trends within designated team.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with company.
  • 80-100 calls per day

MEMBER CARE REPRESENTATIVE (REMOTE)

HauteLook/Nordstrom Rack
Los Angeles, California
04.2015 - 12.2017
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • 90-100 calls per day

Cashier/Sales Associate

Express Clothing
Riverside, California
04.2014 - 04.2015
  • Greeted each customer and helped in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Build rapport with regular customers to maximize shopping experience

Education

High School Diploma -

Riverside Community College
2018

Skills

  • Customer account management
  • Customer relationship management
  • Professional Setting & Call Center Experience
  • Efficient Problem Solver
  • Team Collaboration
  • Proficient Oral & Written Communicator

Timeline

Transportation Associate

Amazon
11.2022 - Current

City Carrier Assistant

United States Postal Service, USPS
10.2020 - 10.2022

SR FINANCIAL SERVICE REPRESENTATIVE (REMOTE)

Nordstrom Card Services
01.2018 - 10.2020

MEMBER CARE REPRESENTATIVE (REMOTE)

HauteLook/Nordstrom Rack
04.2015 - 12.2017

Cashier/Sales Associate

Express Clothing
04.2014 - 04.2015

High School Diploma -

Riverside Community College

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