Warren Mara Jr
ELGIN,IL
Summary
Proactive and meticulous Customer Service Manager with over 37 years of experience in the Deicing industry. Proficiencies in deicing fluid inventory control, designing refill stations, staff training and development.
Overview
38
38
years of professional experience
Work History
Customer Service Manager
American Airlines
10.2014 - Current
- Responsible for direct oversight of the hub's deicing operation which includes both pad and on-gate deicing
- Manages numerous aircraft deicing projects including training, bid development, equipment, fluid management, and monitors performance at the hub
- Leads customer service managers to execute and deliver on deicing related projects and shift oversight
- Works closely with City, OAL, and Regional operations to partner with oversight of the hub's broader deicing program
- Coordinates seasonal and event planning efforts with other stakeholders including the HCC team
- Identifies opportunities for improvement and make constructive suggestions for change
- Responsible for both internal and external regulatory audit success
- Lead Environmental Coordinator
Fleet Service Clerk
American Airlines
10.2012 - 10.2014
- Deiced aircraft
- Fluid management
- Worked Support, loading and unloading aircrafts
- Lead Environmental Coordinaer
Ground Service Clerk
American Airlines
08.1985 - 10.2012
- Fueled and defueled all types af aircrafts for American Airlines, Envoy and OALs
- Fueled ground equipment
- D1, Crew Chief and MPR
- Shift bid development
- Shift bid rotation of Employees assignments
- Stair truck operator
- Deiced aircrafts
- Deicing fluid management
- Lead Environmental Coordinator
Education
Associate of Applied Science - Diesel Technology
Triton College
River Grove, IL05.1981
Associate of Applied Science - Automotive Technology
Triton College
River Grove, IL05.1981
Skills
- Leadership
- Inventory Accuracy
- Clerical Support
- Customer Relations
- New Hire Training
- Budgeting and Reporting
- Verbal and Written Communication
- Employee Scheduling
- Coaching and Training
- Skilled Trainer
- Training Programs
- Quality Assurance Controls
- Scheduling and Coordinating
Accomplishments
- Successfully oversee the deicing operation at ORD
- Field Excellence Award Winner 1998, 2000, &2006
- Chairman's Award Winner 2021
Timeline
Customer Service Manager
American Airlines
10.2014 - Current
Fleet Service Clerk
American Airlines
10.2012 - 10.2014
Ground Service Clerk
American Airlines
08.1985 - 10.2012
Associate of Applied Science - Diesel Technology
Triton College
Associate of Applied Science - Automotive Technology
Triton College
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