Warren Miterko
Membership Manager
Salt Lake City
Summary
Customer-focused relationship manager with a proven record of driving growth, retention, and engagement across diverse sectors. Skilled in managing large portfolios while delivering high-touch support, technical assistance, and tailored solutions that strengthen satisfaction and loyalty. Adept at cultivating strategic partnerships, securing business sponsorships, and aligning benefits with partner goals to expand value and revenue. Experienced in volunteer and program coordination, community engagement, and stakeholder communication, with strengths in onboarding, training, and process improvement. Recognized for building trust, solving problems quickly, and creating scalable systems that empower both organizations and their clients.
Overview
9
9
years of professional experience
Work History
Membership Manager
Utah Nonprofits Association
08.2023 - Current
- Drove a 30% growth in membership while increasing revenue 7.2% year-over-year for two consecutive years. As the primary contact for 700+ nonprofit, business, government, and individual members, I delivered high-touch support and tailored technical assistance that improved retention and deepened engagement. By evaluating and enhancing member benefits, I secured strategic partnerships that expanded value and strengthened utilization. I also cultivated new business sponsorships, aligning benefits with partner goals to boost revenue and satisfaction.
Volunteer Coordinator
Salt Lake County
01.2020 - Current
- Community engagement expert in leading and on-boarding volunteers, including recruitment, trainings and outreach. Maintain records and reports, function as liaison between volunteers and program staff. Create and updates Standard Operating Procedures for two volunteer based programs. Assure adherence to state and county regulations. Spearhead intra-agency projects focused on volunteer and community engagement.
Program Coordinator and Outreach Specialist
Utah Food Bank
10.2017 - 09.2019
- Manage a network of 900 clients and 250 volunteers. Pioneered new program methods and community engagement efforts as well as perform data entry, record keeping, volunteer recruitment and training, newsletter publications and public speaking at events.
Consumer Service Agent & Warranty Specialist
Smith Optics
02.2017 - 09.2017
- Establish and maintain positive relationships with customers and product dealers. Communicate, negotiate, upsell and problem solve at quick pace on up to 100 inbound calls per day.
Education
B.A. - Environmental Studies
Westminster College
Salt Lake City, UTSkills
- Association management expertise
- Experienced with Raiser’s Edge fundraising software
- ServTracker Human Services Software
Consumer engagement initiatives
Development of sales strategies
Marketing campaigns
Experienced with CRM systems
CRM software
Timeline
Membership Manager
Utah Nonprofits Association
08.2023 - Current
Volunteer Coordinator
Salt Lake County
01.2020 - Current
Program Coordinator and Outreach Specialist
Utah Food Bank
10.2017 - 09.2019
Consumer Service Agent & Warranty Specialist
Smith Optics
02.2017 - 09.2017
B.A. - Environmental Studies
Westminster College
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