Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wars Abdullah

Sacramento,CA

Summary

Dedicated professional with a strong background in performance monitoring and leadership development. Successfully led a team of over 175 associates, implementing strategies that achieved customer service excellence and operational goals. Committed to fostering a culture of continuous improvement. Results-oriented professional with extensive experience in managing fulfillment center operations. Skilled in operational efficiency and performance monitoring, leading teams to exceed customer service goals while implementing impactful strategies for continuous improvement.

Overview

20
20
years of professional experience

Work History

Area Manager

Amazon
Sacramento, California
07.2023 - Current
  • Developed and implemented process improvements to reduce costs and enhance customer satisfaction.
  • Led teams in executing strategies aimed at achieving customer service excellence.
    Monitored performance metrics to ensure services adhered to organizational standards.
  • Analyzed customer feedback to create ongoing improvement strategies for service delivery.
  • Trained and mentored associates on customer service standards and best practices.
  • Managed daily operations of fulfillment center, including shipping, receiving, inventory, and quality control.
  • Supervised a team of over 175 associates, ensuring achievement of customer service goals.
  • Conducted performance reviews to identify training needs and provided constructive feedback.

Process Assistant

Amazon Fulfillment Center
Sacramento, California
04.2021 - 12.2022
  • Supported Area Managers in leading daily operations across inbound, outbound, stow, pick, etc. functions.
  • Monitored real-time productivity and quality data, escalating and resolving issues to minimize downtime.
  • Trained and mentored new Tier 1 associates, contributing to improved team performance and reduced training errors.
  • Conducted shift handovers, created daily reports, and ensured compliance with standard work processes.

T1 Associate

Amazon
Sacramento, California
06.2018 - 12.2020
  • Performed high-volume tasks in a fast-paced fulfillment center while maintaining accuracy and safety.
    Acknowledged for a strong work ethic, reliability, and a proactive approach to taking on additional responsibilities.
  • Regularly entrusted with assisting in training, problem-solving, and quality improvement initiatives.
    Led the implementation of the Smartpac Process Guide (PG), achieving a 35% increase in weekly productivity rates, from 530 UPH to 730 UPH within three months.

Personal Security Detachment

The Sandi Group
Zakho, Iraq
03.2005 - 07.2013
  • Maintained high levels of alertness throughout shifts.
  • Conducted advance route reconnaissance, threat assessments, and mission planning to ensure secure movements.
  • Operated as a driver and team leader, depending on mission requirements.
  • Trained in defensive driving, convoy operations, and emergency medical response.

Security Specialist

Department of the Army
Zakho, Iraq
04.2005 - 08.2009
  • I have worked as a Security Specialist with Coalition Forces since 2005.
  • Support of the 609th Movement Control Team at the Turkey/Iraq border.
  • Provided security and protection for multiple U.S. and Coalition Forces.
  • Conducted threat and vulnerability assessments of forward operating bases (FOBs), personnel movement routes, and high-value asset areas.
  • Coordinated with Personal Security Detachment (PSD)

Education

Bedar High School
Zakho, Iraq
04-2008

Skills

  • Process improvement
  • Performance monitoring
  • Team supervision
  • Operational efficiency
  • Strategic planning
  • Training development
  • Leadership development
  • Effective communication
  • Quality control
  • Problem solving
  • Threat assessments
  • Security planning
  • Risk management
  • Process improvements
  • Emergency response
  • Security protocol implementation

Languages

English
Full Professional
Turkish
Native/ Bilingual
Arabic
Professional
Kurdish
Native/ Bilingual

Timeline

Area Manager

Amazon
07.2023 - Current

Process Assistant

Amazon Fulfillment Center
04.2021 - 12.2022

T1 Associate

Amazon
06.2018 - 12.2020

Security Specialist

Department of the Army
04.2005 - 08.2009

Personal Security Detachment

The Sandi Group
03.2005 - 07.2013

Bedar High School

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