Waseem Abdalla
VA
Summary
Motivated and detail-oriented professional with experience in team leadership, customer service, and logistics. Proven ability to manage workflows, troubleshoot technical issues, and utilize digital tools and CRM systems to optimize operations. Skilled in communication, problem-solving, and data analysis, with a background in high-performance team environments. Passionate about transitioning into IT and leveraging transferable skills to contribute to organizational success in cybersecurity and information technology.
Overview
5
5
years of professional experience
Work History
Life Insurence Supervisor
Globe Life Liberty National
Richmond, VA
01.2024 - Current
- Managed a team, overseeing workflow processes and ensuring operational efficiency.
- Utilized CRM software and digital tools to track performance metrics and streamline communication.
- Provided training and support to team members, troubleshooting issues and implementing process improvements.
- Ensured accurate record-keeping and compliance with company standards, enhancing data accuracy and productivity.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Managed client accounts by monitoring payment schedules and updating records accordingly.
- Researched and analyzed customer needs to design tailored health life insurance plans.
- Attended company-sponsored gatherings to speak to community groups on insurance coverage options.
Professional Soccer Player
Northland Football Club (New Zealand)
Auckland, New Zealand
01.2023 - 01.2024
- Excelled in high-pressure, team-oriented environments, demonstrating strong communication, collaboration, and problem-solving skills.
- Analyzed game performance using digital tools to optimize strategies and improve outcomes.
- Maintained discipline, time management, and physical conditioning to meet performance goals and team objectives.
- Developed resilience and adaptability through competitive play and strategic decision-making.
- Attended all scheduled practices and training sessions to maintain peak athletic performance.
- Made accurate long passes to set up scoring opportunities for teammates.
Customer Service Representative
Maximus
Richmond, VA
01.2021 - 12.2023
- Responded to healthcare inquiries via phone, providing technical support for navigating healthcare systems and resolving customer issues efficiently.
- Documented and tracked customer interactions using internal databases and CRM software, ensuring accurate records and follow-ups.
- Utilized problem-solving and troubleshooting skills to assist customers with accessing and understanding healthcare services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Logistics Associate
Amazon warehouse
Richmond, VA
01.2020 - 01.2021
- Handled labeled packages with diligence to maintain correct inventory records.
- Operated warehouse management systems (WMS) to update package status and maintain workflow efficiency.
- Maintained attention to detail and organizational accuracy in a fast-paced environment, ensuring operational efficiency and error reduction.
Education
Bachelor of Science - Cyber security engineer
Old Dominion University
Norfolk, VA12-2024
Associate of Science - Computer Science
Richard Bland College
Petersburg, VA05.2021
High School Diploma -
DOUGLAS FREEMAN HIGH SCHOOL
Richmond, VA05.2019
Skills
- Schedule development
- Staff development
- Task delegation
- Strategic planning
- Analytical thinking
- Coaching and mentoring
- Change management
- Processes and procedures
- Customer service
- Project management
- Risk management
- Staff management
Accomplishments
- Student-Athlete, College Soccer Team, Richard Bland College of William and Mary, Petersburg, Virginia
- Participated in soccer leagues throughout Europe, specifically in Spain, Poland, Portugal, and New Zealand
Timeline
Life Insurence Supervisor
Globe Life Liberty National
01.2024 - Current
Professional Soccer Player
Northland Football Club (New Zealand)
01.2023 - 01.2024
Customer Service Representative
Maximus
01.2021 - 12.2023
Logistics Associate
Amazon warehouse
01.2020 - 01.2021
Bachelor of Science - Cyber security engineer
Old Dominion University
Associate of Science - Computer Science
Richard Bland College
High School Diploma -
DOUGLAS FREEMAN HIGH SCHOOL
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