Washington Sauerbronn
Salt Lake City,UT
Summary
Dynamic customer service professional with a proven track record at Americas Trade , enhancing client satisfaction . Skilled in conflict resolution and technical support,
I successfully reduced escalations and improved service efficiency, demonstrating strong problem-solving abilities and proficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Americas Trade LlC
01.2005 - Current
- Resolved customer inquiries through multiple channels, enhancing satisfaction and retention.
- Streamlined complaint resolution process, improving response times and customer feedback scores.
- Analyzed customer feedback to identify trends and recommend improvements to management.
- Led initiatives to enhance service efficiency, resulting in improved sales performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - English-as-a-Second-Language Education
University of Utah
Salt Lake City, UT05-2015
Associate of Science - International Business Management
Hawthorne University
Salt Lake City, UT05-1997
Associate of Arts - Advertising And Marketing
University of Advertising And Marketing
Rio De Janeiro- Brazil 05-1986
Skills
- Customer Relations
- Conflict Resolution
- Communication Skills
- Technical Support
- Problem Solving
- Time Management
- Data Entry Efficiency
- CRM Software Proficiency
Certification
- Customer Service Professional -
- International Sales Customer Management.
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Native or Bilingual
Italian
Professional Working
French
Professional Working
Timeline
Customer Service Representative
Americas Trade LlC
01.2005 - Current
Associate of Arts - English-as-a-Second-Language Education
University of Utah
Associate of Science - International Business Management
Hawthorne University
Associate of Arts - Advertising And Marketing
University of Advertising And Marketing