Microsoft Office
Wasim Ahmed
Front Office Duty Manager
Doha
Summary
Dynamic Front Office Manager with proven expertise at Hotel Centre Point in enhancing guest satisfaction and optimizing operations. Skilled in staff training and reservation management, I successfully implemented programs that improved team performance and increased occupancy rates. Adept at resolving guest complaints, fostering strong relationships, and ensuring seamless front desk operations.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Front Office Manager
Hotel Centre Point
12.2020 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
Administrative Assistant
Zahara Builders
09.2018 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Diploma - Civil Engineering
Engineers Training Center (Delhi University)
Ernakulam Kerala 04.2001 -
Skills
Front office management
Guest relationship management
Staff training
Reservation management
Problem Solving
Customer Service
Management
Leadership
Software
Additional Information
On Permanent Residence Visa can be transferable.
Pursuing advanced Office administration course.
Timeline
Front Office Manager
Hotel Centre Point
12.2020 - Current
Administrative Assistant
Zahara Builders
09.2018 - 01.2020
Diploma - Civil Engineering
Engineers Training Center (Delhi University)
04.2001 -
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