Wastina Kassahun
Alexandria,VA
Summary
Proven bartender with a track record of enhancing customer satisfaction at Flair bar and restaurant , adept in classic cocktails and exceptional service. Demonstrates strong multitasking and an engaging personality, significantly improving the guest experience. Excelled in fast-paced environments, skillfully managing special events and resolving complaints with professionalism. A reliable team player committed to cleanliness and hygiene standards.
Overview
3
3
years of professional experience
Work History
Bartender
Flair Bar and Restaurant
03.2023 - 11.2024
Bartender/server
Monarch Ethiopian Restaurant
07.2021 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
St.Mary University College
Ethiopia 07.2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Cleanliness and hygiene
- Engaging personality
- Payment processing
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Classic cocktails
- Safe serving practices
- Marketing and sales experience
Timeline
Bartender
Flair Bar and Restaurant
03.2023 - 11.2024
Bartender/server
Monarch Ethiopian Restaurant
07.2021 - 01.2023
Bachelor Of Business Administration And Management - Business Administration And Management
St.Mary University College
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