Watcharee Puncheong (AMY)
Novato,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Store Manager
Kuma cafe
San Rafael, CA
10.2021 - Current
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Developed relationships with suppliers to negotiate better prices.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Created weekly work schedules for store personnel.
Server
Shiro Kuma sushi
San Rafael, CA
10.2017 - Current
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Implemented feedback from customers to improve service quality and menu offerings.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Maru Sushi And Korean Grill
04.2015 - 12.2018
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Kitchen Story
03.2017 - 08.2021
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Farmhouse Thai
01.2017 - 07.2021
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Informed customers of daily specials and signature menu items.
Education
MBA - Business Administration And Management
Lincoln University
Oakland, CA05-2021
Associate of Applied Science - Sustainable Agriculture
Santa Rosa Junior College
Santa Rosa, CA12-2018
Associate of Science - Math And Science
City College of San Francisco
San Francisco, CA12-2010
Bachelor of Science - Food Sciences And Technology
Chiangmai University
Chianmai Thailand05-2007
Skills
- Customer Service Management
- Store operations oversight
- Operations Management
- Employee Training
- Problem-Solving
- Customer Service
- Outstanding communication skills
- Customer Relations
- Flexible Schedule
- Reliable
- Friendly and Positive
- POS Systems
Timeline
Store Manager
Kuma cafe
10.2021 - Current
Server
Shiro Kuma sushi
10.2017 - Current
Server
Kitchen Story
03.2017 - 08.2021
Server
Farmhouse Thai
01.2017 - 07.2021
Server
Maru Sushi And Korean Grill
04.2015 - 12.2018
MBA - Business Administration And Management
Lincoln University
Associate of Applied Science - Sustainable Agriculture
Santa Rosa Junior College
Associate of Science - Math And Science
City College of San Francisco
Bachelor of Science - Food Sciences And Technology
Chiangmai University
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