Wathena Barker

* Accurately maintain all information and patient demographics as required by the organization and regulatory requirements.

* Performs Cashier duties, processing all payments including 3rdparties, and self-payments.

* Verify all 3rd parties’ insurance carriers including Medicaid and private insurance.

* Dispenses supplies as required

* Communicates with each customer in a confident, respectful and customer friendly manner.

* Promoted within three years to a managerial and supervisory position for exceptional client relations and leadership skills.

* Provide day-to-day supervision of 17 Client Service Representatives.

* Implement performance standards and provide coaching and performance feedback; conduct performance evaluations for designated staff members; monitor and record absenteeism; monitor staffing levels.

* Participate in new hire interviewing and training and new program training for Client Service Representatives.

* Managed team operations, ensuring adherence to organizational policies and procedures.

• Supervised daily operations to ensure efficiency and adherence to safety protocols.
• Trained new team members on standard operating procedures and best practices.
• Monitored team performance, providing feedback and support to enhance productivity.
• Implemented process improvements that streamlined workflows and reduced downtime.

Promoted to Team Lead from 1998 - 2004 because of dedicated project leadership skills.

* Referred callers to appropriate facilities for services PPNYC does not provide as directed by the AVP of Clinical Operations.

* Recorded all required information for each appointment call received and accurately enters required data into the Medical Manager System.

* Communicated with each customer in a confidential, respectful manner, treating each customer as a unique individual while providing expertise in the services provided by PPNYC and excellence in data collection.